At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis team known for exceptional service.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Be a key player in creating memorable customer experiences every day.
- Qualifications: Must have a C1 driving licence and experience in installation.
The predicted salary is between 30000 - 35000 £ per year.
About the role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.
- Assembly of a flat pack.
Driver Technician 7.5T, Customer Delivery Hub in Greenhithe employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering our Driver Technicians a dynamic work environment where customer service excellence is at the forefront. Our commitment to employee development means you'll have opportunities to coach and mentor your colleagues while enjoying a supportive culture that values teamwork and respect for our customers' homes. With competitive benefits and a focus on work-life balance, joining our Customer Delivery Hub in this role not only allows you to deliver quality products but also to grow your career within a renowned brand.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician 7.5T, Customer Delivery Hub in Greenhithe
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your skills! If you have experience with installations or customer service, be ready to share specific examples. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the right person for the job!
We think you need these skills to ace Driver Technician 7.5T, Customer Delivery Hub in Greenhithe
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have with installations or driving 7.5-tonne vehicles. We want to see how your background aligns with the role, so don’t hold back on those details!
Be Customer-Focused:Since customer service is key in this role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of a great customer experience.
Keep It Relevant:Tailor your application to the job description. Use keywords from the listing to show that you’re a perfect fit for the Technician Specialist role. This helps us see how you match what we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your installation knowledge and any relevant experience you have. Be ready to discuss specific examples of how you've handled installations or customer interactions in the past. This will show that you're not just familiar with the role, but that you can bring valuable expertise to the team.
✨Showcase Your Customer Service Skills
As a Driver Technician, customer service is key. Prepare to share stories that highlight your ability to handle difficult situations with grace and professionalism. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to the John Lewis brand.
✨Demonstrate Team Spirit
Since you'll be working closely with a delivery crew, it's important to show that you can collaborate effectively. Talk about your experience coaching or mentoring others, and how you’ve contributed to a positive team environment. This will help them see you as a potential leader within their team.
✨Be Ready for Practical Questions
Expect some practical questions related to driving a 7.5-tonne vehicle and handling heavy items. Brush up on your knowledge of safety protocols and best practices for loading and unloading. Being able to articulate these points clearly will show that you take safety seriously and are prepared for the physical demands of the job.
