At a Glance
- Tasks: Join our 3-month trainee programme to become a qualified Driver Technician.
- Company: Be part of the renowned John Lewis brand, known for excellent customer service.
- Benefits: Enjoy partner discounts, leisure learning grants, and evening/night premiums.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Drive, install, and deliver while making customers smile with your service.
- Qualifications: Must have a UK B-Category driving licence and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
As a Driver Technician Trainee 7.5t, you will complete a 3‑month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. The role includes driving, loading deliveries, delivering large items, installing products, and providing customer service.
Key Responsibilities
- Serve as an ambassador for the John Lewis brand, ensuring excellent customer service.
- Perform daily vehicle checks and assist with loading deliveries, coordinating with the warehouse team.
- Follow proper etiquette at customer homes and resolve unforeseen situations in a customer‑focused manner.
- Install a variety of products such as wall‑mounted TVs, integrated appliances, and hard‑wired appliance installations.
- Keep up to date with new products and technologies relevant to the role.
- Adhere to all legal driving regulations, working time directive, and EU regulations for a safe working environment.
- Complete the 90‑day trainee programme with commitment and performance.
- State heavy lifting: deliver large items including sofas, white goods, sports equipment, furniture, beds, and mattresses.
Required Qualifications
- UK B‑Category manual driving licence with no more than 6 points.
- Previous experience in a customer‑facing role.
- Strong verbal communication skills, both over the phone and in person.
- Good understanding of technology and an interest in installation work.
Desirable Skills
- Prior experience in installation and customer delivery services.
- Previous role model or team leader experience.
Location
Avonmouth (Customer Delivery Hub), Packgate Road, Gloucestershire, BS11 0FD. This will be your base, whether in a shop, distribution centre or a head office.
Additional Information
The successful learner will receive evening and night premiums for working outside regular hours: 18:00-22:00 – 2.75 per hour; 22:00-06:00 – 3.75 per hour. Benefits include partner discounts, leisure learning grants, clubs & societies, holiday, pension, and life assurance. The role requires applicants to be 18 or over by the start date.
Driver Technician Trainee 7.5t in Gloucester employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service and teamwork. As a Driver Technician Trainee in Avonmouth, you'll benefit from comprehensive training, competitive pay including evening and night premiums, and a range of employee perks such as partner discounts and leisure learning grants. Join us to grow your career in a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician Trainee 7.5t in Gloucester
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values. When you show that you’re genuinely interested in their brand, it’ll shine through in your conversations.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Driver Technician Trainee 7.5t in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers, as this role is all about being an ambassador for the John Lewis brand.
Be Clear About Your Driving Experience:Since a UK B-Category manual driving licence is required, don’t forget to mention your driving experience. If you’ve got a clean record or any relevant driving qualifications, let us know!
Demonstrate Your Tech Savvy:This role involves installing various products, so show us your understanding of technology and installation work. Share any relevant experiences or interests that showcase your skills in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Familiarise yourself with the John Lewis brand and its values. Understand what it means to be an ambassador for their customer service. Brush up on the types of products you'll be installing, like wall-mounted TVs and appliances, so you can speak confidently about them.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer.
✨Demonstrate Your Tech Savvy
The job requires a good understanding of technology, so be prepared to talk about any relevant experience you have. If you've worked with installation or delivery services before, share those stories and highlight your ability to learn new tech quickly.
✨Safety First!
Make sure you understand the legal driving regulations and safety protocols related to the role. You might be asked about how you would handle heavy lifting or ensure a safe working environment, so have some examples ready that show your commitment to safety.
