At a Glance
- Tasks: Coach and train Partners to deliver exceptional customer service in our shops.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Flexible working hours, competitive pay, and a supportive work environment.
- Other info: Opportunities for personal development and a great work-life balance.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in retail, strong coaching skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Shopfloor Service & Sales Coach in Glasgow employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal development and teamwork. As a Shopfloor Service & Sales Coach, you'll not only have the opportunity to enhance your coaching skills but also contribute to a customer-centric environment where every Partner is empowered to deliver outstanding service. With flexible working options and a commitment to employee growth, John Lewis stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Shopfloor Service & Sales Coach in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Service & Selling Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! Think about how you can bring innovative ideas to the training sessions you'll be conducting. Share examples during your interview to demonstrate your ability to engage and inspire others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Shopfloor Service & Sales Coach in Glasgow
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role. We’re looking for specific examples of your coaching and training abilities, so don’t hold back on showcasing your past successes in these areas.
Be Creative and Engaging:Just like in the role, your application should be engaging! Use a friendly tone and clear structure to make it easy for us to read. Remember, we appreciate creativity, so feel free to express your personality while keeping it professional.
Apply Early and Through Our Website:Don’t wait until the last minute to submit your application! We sometimes close vacancies early due to high volumes of applications. Make sure to apply through our website to ensure your application is considered, and get your foot in the door as soon as possible.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you’re well-versed in the John Lewis brand and its values. Familiarise yourself with their customer service philosophy and think about how you can embody that in your coaching style. This will show that you’re not just interested in the role, but also passionate about the company.
✨Showcase Your Coaching Skills
Prepare to discuss your previous experiences in training or coaching. Think of specific examples where you’ve successfully improved someone’s skills or performance. Be ready to demonstrate your ability to adapt your coaching style to different learning preferences, as this is key for the role.
✨Engage with Scenarios
Anticipate scenario-based questions where you might need to demonstrate how you would handle certain situations on the shop floor. Practise your responses to these scenarios, focusing on how you would provide constructive feedback and support to Partners.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training methods used at John Lewis or how they measure the success of their coaching programmes. It shows you’re genuinely interested and thinking ahead about how you can contribute.
