At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service and selling skills.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Flexible working options, supportive environment, and opportunities for personal development.
- Other info: Dynamic role with potential for career growth and a focus on work-life balance.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in retail, strong coaching skills, and great customer service abilities.
The predicted salary is between 30000 - 40000 £ per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Important points to note
- It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Selling and Service Coach in Glasgow employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal development and teamwork. As a Selling and Service Coach, you'll have the opportunity to inspire and empower your colleagues while enjoying flexible working arrangements and a commitment to work-life balance. With a focus on continuous learning and a strong emphasis on customer service excellence, you'll be part of a team that truly makes a difference in the retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land Selling and Service Coach in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Selling and Service Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! Think about how you can bring innovative ideas to the training sessions you'll be conducting. Be ready to share examples of how you've adapted your coaching style to different learning preferences in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Selling and Service Coach in Glasgow
Some tips for your application 🫡
Show Off Your Coaching Skills:Make sure to highlight your experience in coaching and training others. We want to see how you've helped others improve their skills, so share specific examples that showcase your ability to deliver engaging sessions.
Tailor Your Application:Just like you would adapt your training style for different learners, tailor your application to fit the role. Use keywords from the job description to show us you understand what we're looking for and how you can meet those needs.
Be Creative!:We love creativity, so don’t be afraid to let your personality shine through in your application. Whether it’s your cover letter or CV, think about how you can present your experiences in a unique way that stands out from the crowd.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you’re well-versed in John Lewis's values and customer service ethos. Brush up on the latest training techniques and tools that are relevant to the role, like Workday or One Place Learning. This will show that you're not just interested in the job, but also committed to delivering top-notch service.
✨Showcase Your Coaching Skills
Prepare to demonstrate your coaching style during the interview. Think of examples where you've successfully trained or mentored others, and be ready to discuss how you adapt your approach for different learning styles. This will highlight your ability to engage and develop Partners effectively.
✨Be Customer-Centric
Since this role is all about enhancing customer experience, come armed with examples of how you've provided exceptional service in previous roles. Discuss how you’ve built trust and loyalty with customers, as this aligns perfectly with what John Lewis stands for.
✨Plan for Flexibility
Understand that flexibility is key in this role. Be prepared to discuss how you manage your time and workload effectively, especially when it comes to planning training sessions. Showing that you can adapt to changing circumstances will make you a strong candidate.
