Food Coordinator and Coach

Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Food Coordinator and Coach, you’ll work with our Catering Partners to ensure they have all the key skills needed to provide customers with an excellent hospitality experience. You will work both in the kitchen and front of house to achieve high culinary standards and seamless operations.

Key Responsibilities

• Share your knowledge and passion by delivering effective training, passing on your expertise in food preparation to the Catering team.
• Create a market-leading customer experience, maximize sales, minimize wastage, and exceed customer service targets.
• Work in the kitchen and front-of-house alongside Catering Partners.
• Deliver the central hospitality team\’s vision of the menu and meet presentation standards.
• Manage the end-to-end ordering process and support Team Managers with food safety compliance and administrative tasks.
• Demonstrate a passion for service and great food, showing a desire to learn and develop, acting as a role model.

Essential skills/experience

• Previous employment in a catering environment.
• Previous kitchen experience.
• Previous training or coaching experience.

Desirable skills/experience

• Food Safety Levels 1-3 (training provided).
• Customer-facing selling or service experience.
• Administration experience.
• Good computer literacy skills.

Full Time, 37.5 hours per week, including evenings and weekends, between 07:00 – 20:10.

The partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to price, quality, and service excellence in John Lewis and passionate food service in Waitrose.

As Partners, we share ownership, contribute to our success, and support each other through good and challenging times, always treating everyone with kindness and respect.

We aim to create an environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make a difference. And we all own it.

Important points to note

Some roles may require pre-employment vetting, including DBS checks. If needed, you will be informed and provided with details during recruitment. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required.

Apply promptly as vacancies can close early if we receive many applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.

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