At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join a passionate team at Waitrose, known for excellent customer service.
- Benefits: Flexible working hours, competitive pay, and a friendly work environment.
- Other info: Opportunities for career growth and a supportive work-life balance.
- Why this job: Make a difference by delivering fresh food and building customer relationships.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
The predicted salary is between 24000 - 28000 £ per year.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming environment. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure all appropriate vehicle safety checks are completed on your van, maintaining full road compliance, health and safety.
- Be an ambassador for the Waitrose brand while on the road, providing excellent customer service as a top priority.
- Help customers with their shopping and build rapport based on trust and service.
- Support the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience you may have
- Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.
Important points to note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts where possible. Please discuss this further with the hiring manager during your interview.
Delivery Driver & Shop Support – Customer Service Pro in Fleet employer: John Lewis Partnership
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values our Partners. As a Delivery Driver & Shop Support, you'll enjoy flexible working arrangements, opportunities for personal growth, and the chance to be part of a team that is passionate about delivering quality service to our customers. With a focus on employee well-being and development, working at our location means being part of a community that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Driver & Shop Support – Customer Service Pro in Fleet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your time management skills! Think about how you can demonstrate your ability to manage delivery routes efficiently. Maybe even prepare a few scenarios where you had to juggle multiple tasks successfully.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t wait too long, as roles can close early if we get loads of applications!
We think you need these skills to ace Delivery Driver & Shop Support – Customer Service Pro in Fleet
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and helpful nature.
Be Clear About Your Driving Experience:Since this role requires a valid B-Category UK manual driving licence, don’t forget to mention your driving experience. If you’ve driven similar vehicles or have any relevant qualifications, let us know!
Tailor Your Application:Take a moment to tailor your application to the role. Use keywords from the job description, like 'time management' and 'self-motivated', to show us you’re a perfect fit for the team.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Routes
Familiarise yourself with the delivery routes and any potential challenges you might face. Being able to discuss your approach to navigating these routes will show your preparedness and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you built rapport with customers or resolved issues effectively, as this is key for the role.
✨Demonstrate Time Management Abilities
Be ready to talk about how you manage your time, especially when juggling deliveries and shop support tasks. Highlight any strategies you use to stay organised and efficient.
✨Emphasise Adaptability and Independence
Since the role requires working independently, share experiences that showcase your self-motivation and adaptability. Discuss how you handle unexpected situations while on the road or in the shop.
