At a Glance
- Tasks: Coach and train team members to elevate customer service and sales skills.
- Company: Join the renowned John Lewis Partnership in Exeter.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Opportunity for personal growth in a dynamic retail setting.
- Why this job: Make a real difference in customer experience while developing your coaching skills.
- Qualifications: Retail experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
John Lewis Partnership in Exeter is seeking a Service & Selling Coach to enhance customer service through effective training and coaching of Partners. This role includes conducting training sessions, providing feedback, and planning inductions for new team members.
The ideal candidate is confident in their coaching abilities, possesses strong customer service skills, and has experience in retail. Flexibility in hours is required, including early starts, late finishes, and weekends.
Service & Sales Coach: Elevate Customer Experience in Exeter employer: John Lewis Partnership
At John Lewis Partnership in Exeter, we pride ourselves on being an exceptional employer that values our Partners and fosters a collaborative work culture. With a strong emphasis on employee development, we offer comprehensive training programmes and growth opportunities to help you excel in your role as a Service & Sales Coach. Our commitment to work-life balance, alongside the chance to make a meaningful impact on customer experiences, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Sales Coach: Elevate Customer Experience in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees at John Lewis Partnership on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and customer service. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share specific examples of how we've improved service in past roles. It’ll make us stand out as the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up!
We think you need these skills to ace Service & Sales Coach: Elevate Customer Experience in Exeter
Some tips for your application 🫡
Show Off Your Coaching Skills:Make sure to highlight your coaching experience in your application. We want to see how you've helped others improve their skills and confidence, so share specific examples that showcase your ability to train and mentor.
Customer Service is Key:Since this role is all about enhancing customer experience, don’t forget to emphasise your strong customer service skills. Tell us about times when you went above and beyond for customers – we love hearing those stories!
Flexibility Matters:We’re looking for someone who can adapt to different schedules, so mention your availability clearly. If you’re open to early starts, late finishes, or weekends, let us know – it’ll make your application stand out!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, please apply through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends in customer service and retail. Be ready to discuss your own experiences and how you've successfully handled customer interactions in the past. This will show that you understand the importance of elevating the customer experience.
✨Show Off Your Coaching Skills
Prepare examples of how you've trained or coached others in previous roles. Think about specific situations where your coaching made a difference. This will demonstrate your confidence and ability to enhance team performance, which is key for this role.
✨Flexibility is Key
Since the job requires flexibility with hours, be prepared to discuss your availability openly. Highlight any previous experiences where you adapted to changing schedules or worked during peak times, showing that you're ready to meet the demands of the role.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture and training processes at John Lewis Partnership. This not only shows your interest but also helps you gauge if it's the right fit for you.
