At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the renowned John Lewis team known for outstanding service.
- Benefits: Flexible working hours, competitive pay, and a supportive work environment.
- Other info: Opportunities for personal development and a dynamic team culture.
- Why this job: Make a real impact by enhancing customer experiences and building loyalty.
- Qualifications: Experience in retail, strong coaching skills, and great customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Important points to note
- It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Service and Selling Coach in Exeter employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal development and teamwork. As a Service and Selling Coach, you'll have the opportunity to inspire and empower your colleagues while enjoying flexible working arrangements that promote a healthy work-life balance. With a commitment to continuous learning and a focus on delivering outstanding customer service, you'll be part of a renowned brand that truly cares about its Partners and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Selling Coach in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching John Lewis and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Service and Selling Coach, especially your coaching and customer service skills.
✨Tip Number 3
Show off your creativity! Think about how you can deliver training in engaging ways. Be ready to share examples of how you've adapted your coaching style to different learning preferences in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Service and Selling Coach in Exeter
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of Service and Selling Coach. Highlight your coaching experience and any creative training methods you've used, as this will show us you're the right fit for the job.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate. Use bullet points if it helps to organise your thoughts and make it easier for us to read.
Apply Early!:Don’t wait until the last minute to submit your application. We sometimes close vacancies early if we get a lot of applications, so get yours in as soon as you can. Plus, applying early gives you a better chance to stand out!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you’re well-versed in the John Lewis brand and its values. Familiarise yourself with their customer service philosophy and think about how your coaching style can align with it. This will show that you’re not just interested in the role, but also in contributing to the company’s mission.
✨Showcase Your Coaching Skills
Prepare to demonstrate your coaching abilities during the interview. Think of examples where you've successfully trained or developed others, and be ready to discuss different training methods you’ve used. This will highlight your adaptability and creativity in delivering engaging sessions.
✨Be Ready for Role-Play
Since the role involves training Partners, expect some role-play scenarios in the interview. Practice how you would conduct a training session or give feedback. This will help you feel more confident and show the interviewers your practical approach to coaching.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training resources, or the challenges they face in customer service. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you.
