At a Glance
- Tasks: Provide accurate estimates for window products and deliver exceptional customer service.
- Company: Join the renowned John Lewis team, known for quality and customer satisfaction.
- Benefits: Competitive salary, business vehicle, and opportunities for professional growth.
- Other info: Mobile role with flexible hours and a chance to work independently.
- Why this job: Engage with customers and make their homes beautiful with stylish window dressings.
- Qualifications: Full driving licence, strong communication skills, and a passion for customer service.
The predicted salary is between 30500 - 43300 € per year.
About the role
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes. Focus on engaging, inspiring and delighting our Customers in delivering a market leading customer experience.
We are recruiting for four heads across our London catchment area: two based in the Horsham catchment covering from Brighton to Kingston, and two based in the Brent Cross catchment covering North, West and Central London areas.
You will have access to a business use vehicle.
Salary £30,500 - £43,300.
Contract type This position is a Permanent contract.
Working pattern 37.5 hours per week, Monday to Saturday on a rota basis.
Location This is a mobile position and travel is required visiting customers’ homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities
- Carry out a quote on window dressing products (curtains & blinds) and convert the quote into a sale.
- Promote and provide an accurate quote for the fitting of the selected product.
- Manage your day independently, using effective time management to ensure smooth operations.
- Provide customers with accurate estimates using our computerised systems and conduct full on-site surveys of customer properties for project preparation and material estimation; demonstrate excellent communication skills and aim for acceptance of the plans by every customer.
- Drive regularly between the branch, customer homes and the service building, using the provided business use vehicle.
- Occasionally visit a John Lewis branch to keep product knowledge up to date.
- Route all customer appointments from and back to your designated ‘home’ branch and be prepared to travel to the branch outside of working hours using your vehicle.
Essential skills/experience
- Full, clean driving licence.
- Excellent customer service and selling skills.
- IT literacy.
- Strong communication skills.
- Confidence working independently.
Desirable skills/experience
- Proven sales experience.
- Understanding of window dressings.
- Experience working with home products.
This role is subject to the following pre-employment screening: 3-year references, basic disclosure and DVLA check.
Estimator, Furnishing Fabrics, London employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. Our commitment to delivering a market-leading customer experience is matched by our dedication to employee development, with opportunities for training and advancement within the company. With a focus on teamwork and a supportive culture, working in London as an Estimator allows you to engage with customers while enjoying the benefits of a competitive salary and a business use vehicle.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator, Furnishing Fabrics, London
✨Tip Number 1
Get to know the company! Research John Lewis and their window products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the role of an estimator. Highlight your customer service experience and any relevant sales achievements to impress them.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Estimator, Furnishing Fabrics, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with customer service and sales, especially in home products. We want to see how you can engage and delight customers, so don’t hold back on showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Estimator role. Share specific examples of how you've provided excellent customer experiences in the past – we love a good story!
Show Off Your IT Skills:Since you'll be using computerised systems for estimates, make sure to mention your IT literacy in your application. We’re looking for someone who can navigate these systems with ease, so highlight any relevant experience you have.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of window dressing products like curtains and blinds. Familiarise yourself with the latest trends and materials, as this will help you impress your interviewers with your knowledge and passion for the role.
✨Show Off Your Customer Service Skills
Since this role is all about engaging and delighting customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your suitability for the position.
✨Demonstrate Your Time Management Abilities
As you'll be managing your day independently, it's crucial to showcase your time management skills during the interview. Prepare to discuss how you prioritise tasks and ensure smooth operations, especially when juggling multiple customer appointments.
✨Practice Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would explain estimates and engage with customers effectively.
