Herbert Parkinson, part of the John Lewis Partnership, is transforming its customer experience operations. You will own the end-to-end customer journey—from initial inquiry to order placement, fulfilment and post-sale support—for a multi-channel portfolio.
You will optimise workflows, leverage data and lead high‑performing teams to deliver scalable, exceptional service. In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at £5.25 per hour.
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End-to-End Customer Ops Leader (Night Premium) employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
