At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join a dynamic retail environment focused on growth and empowerment.
- Benefits: Flexible working options, career development, and a supportive culture.
- Other info: Opportunities for professional growth and a vibrant workplace culture.
- Why this job: Make a real impact by developing your team and enhancing customer satisfaction.
- Qualifications: Experience in leading teams in fast-paced, customer-focused settings.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You’ll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you’ll need
- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
Important points to note
- Some roles are subject to pre-employment vetting (including DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process.
- We occasionally close vacancies early in the event we receive a high volume of applications.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We support flexible working (flexible or compressed hours, job sharing or shorter hour contracts, where possible). Please discuss this further with the hiring manager during your interview.
Team Manager in Edinburgh employer: John Lewis Partnership
As a Team Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises both customer satisfaction and employee development. We offer flexible working arrangements and a culture that empowers you to lead and inspire your team, ensuring that every Partner can achieve their full potential while delivering exceptional service. Join us in creating a seamless shopping experience and be part of a team that values genuine relationships and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Team Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their values, especially around customer service and team empowerment. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've inspired and developed your team in previous roles. This is your chance to demonstrate that you’re the specialist in people they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Manager in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams, especially in fast-paced environments. We want to see how you've inspired and developed your team members to reach their full potential.
Emphasise Customer Focus:Since this role is all about exceptional customer service, share specific examples of how you've built genuine relationships with customers and improved their shopping experience. We love a good success story!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know the real you! Share your passion for empowering others and creating a supportive work culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and how to create a seamless shopping journey. Be ready to share examples of how you've led teams to deliver exceptional service in the past.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading large teams. Think about specific instances where you've empowered your team members and helped them grow professionally. Highlight your ability to inspire and develop others.
✨Build Relationships
Since this role involves building genuine relationships, be prepared to talk about how you've successfully engaged with customers and stakeholders in previous roles. Share stories that demonstrate your interpersonal skills.
✨Understand the Recruitment Process
Familiarise yourself with the recruitment strategies that ensure you hire the right people for the job. Be ready to discuss your experience with hiring and how you assess candidates for their capability and passion for outstanding service.
