Herbert Parkinson, part of the John Lewis Partnership, seeks an experienced operations leader to own the end-to-end customer journey across a multi-channel portfolio. You will optimise workflows, leverage data, and lead high-performing support teams to build scalable operations and deliver an exceptional customer experience.
Based at our Darwen office, the role focuses on aligning customer operations with business objectives, tracking meaningful KPIs, and driving continuous improvements while
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Senior Customer Operations Manager | Flexible Working in Darwen employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
