Herbert Parkinson, part of the John Lewis Partnership, is seeking to transform and optimise its multi-channel customer operations. You will own the end-to-end journey from enquiry to fulfillment and post-sale support, leading teams to deliver exceptional service and scalable processes.
The role is permanent and based in Darwen, with a 38.75-hour week and a night premium for hours 22:00–06:00. Strong KPI discipline and cross-functional collaboration are essential.
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Customer Operations Leader — Scale & Delight Customers in Darwen employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
