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For Companies At a Glance
- Tasks: Help customers with queries, complaints, and financial services in a friendly manner.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and be part of a supportive team culture.
- Why this job: Make a real difference while building your skills in a trusted brand environment.
- Qualifications: Must be 18+, with excellent customer service and communication skills; training provided.
- Other info: Apply early as roles may close quickly; DBS checks may be required.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As a Customer Support Partner, you'll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through the Partner-led service that our competitors just can't match.
Your tasks will be varied, including supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change, dealing with lost property, and handling a wide range of customer queries and complaints. Due to its nature and financial legislation, you need to be 18 years or older to work in this role.
Key Responsibilities
- Approach work with a friendly, welcoming, and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries and complaints.
- Promote our services at in-store events.
Essential skills/experience you'll need
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software applications.
- Strong admin and organisational skills, with attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience you may have
- Previous experience in a customer-facing role is welcomed. However, we will provide all the necessary training to help you perform at your best every day.
About The Partnership
We’re the largest employee-owned business in the UK and home to our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to the future, there’s never been a more exciting time to join us.
We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are never knowingly undersold on price, quality, and service in John Lewis and passionately serve food lovers in Waitrose.
As Partners, we share ownership and the rewards that come with it. We use our voices to contribute to our success, working together through good and challenging times, and treating everyone with kindness and respect.
We all own making the Partnership a place where everyone belongs. We embrace our differences and create an environment where we can be ourselves and thrive. We grow individually and collectively.
As Partners, we make all the difference, and we all own it.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks for successful candidates. If required, you will be informed and provided with information about the vetting process during recruitment. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.
- We recommend applying as soon as possible, as vacancies can close early if we receive a high number of applications.
- We support flexible working arrangements to promote a good work-life balance. This may include flexible or compressed hours, job sharing, or shorter contracts. Please discuss this further with the hiring manager during your interview.
Customer Support Partner employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding what makes the company unique will help you convey your passion for their customer service approach during any discussions or interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer queries and complaints effectively, showcasing your ability to resolve issues compassionately.
✨Tip Number 3
Network with current or former employees of John Lewis. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Support Partner role.
✨Tip Number 4
Be ready to demonstrate your organisational skills. Think of examples from your past experiences where you've successfully managed multiple tasks or resolved complex issues, as this will be crucial in a customer-facing role.
We think you need these skills to ace Customer Support Partner
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Support Partner position. Understand the key responsibilities and essential skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles where you've demonstrated excellent communication and problem-solving skills. Use specific examples to showcase how you resolved customer queries or complaints.
Showcase Your Skills: Make sure to highlight your computer skills and ability to work with multiple software applications. Mention any organisational skills and attention to detail that align with the role's requirements.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to be a part of the John Lewis Partnership and how you can contribute to their mission of providing exceptional customer service.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Customer Service Skills
As a Customer Support Partner, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, demonstrating your friendly and compassionate approach.
✨Familiarise Yourself with the Brand
Research John Lewis and its values before the interview. Understanding the brand's reputation and commitment to customer service will help you articulate how you can contribute to maintaining that standard as a Partner.
✨Demonstrate Your Organisational Skills
Given the varied tasks in this role, be ready to discuss how you manage multiple responsibilities. Share specific strategies you use to stay organised and ensure attention to detail, especially when handling customer queries and administrative tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to think on your feet to resolve an issue. Practising these responses will help you feel more confident during the interview.
