John Lewis Partnership's Herbert Parkinson is seeking a senior operations leader to own the end-to-end customer journey—from initial enquiry through order placement to fulfillment and post-sale support—for a multi-channel portfolio. You will optimise workflows, leverage data and lead high-performing support teams to build scalable operations that deliver an exceptional customer experience.
You will partner with the commercial team to align customer operations with business aims, set clear KPIs
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Customer Operations Manager — Flexible Hours & Growth employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
