At a Glance
- Tasks: Provide technical support to customers on electrical products and troubleshoot issues.
- Company: Join the UK's largest employee-owned business, known for John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Other info: Part-time role requiring weekend availability and a two-week rota.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Good communication skills and technical support experience are essential.
Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
Please Note - This is part time and will include Saturday and Sunday working.As a Technical Support Partner, you are Customer facing and will be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis. Helping resolve their technical related queries with the distinctive service we\'re known for.You\'ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.Key ResponsibilitiesIt is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include:- Offering exceptional customer service to our customers by showing empathy with their product related issue.- Keeping the customer up to date with product repairs.- Adhering to the business systems and processes to minimise loss and protect profitability.- Troubleshooting technical issues as a first point of resolution where possible.- Supporting the wider shop team with general shop-keeping tasks and customer service.Essential skills/experience you\'ll need- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.- High level of product knowledge and expertise.- Technical support experience.Desirable skills/experience you may have- Experience in a customer facing retail environment.- Ability to troubleshoot product related issues.
Part time. Two week rota will include every weekend and one late night per week.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
#J-18808-LjbffrCustomer Facing Technical Support (in store) in Bristol employer: John Lewis Partnership
At John Lewis Partnership, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in shaping our success. Our commitment to exceptional customer service and a supportive work culture ensures that you will thrive in your role as a Customer Facing Technical Support Partner, with opportunities for personal growth and development. Enjoy the benefits of flexible working arrangements and a collaborative environment that values kindness, respect, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Facing Technical Support (in store) in Bristol
✨Tip Number 1
Familiarise yourself with the products sold at John Lewis and Waitrose. Having a solid understanding of their electrical products will not only boost your confidence but also help you engage more effectively with customers during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for the customer-facing aspect of the role and demonstrate your ability to empathise and resolve issues.
✨Tip Number 3
Research common technical issues related to electrical products and think about how you would troubleshoot them. Being able to discuss these scenarios in your interview will show your proactive approach and technical expertise.
✨Tip Number 4
Be ready to discuss your previous customer service experiences, especially in retail. Highlight any specific instances where you successfully resolved a customer's issue, as this will align well with the responsibilities of the role.
We think you need these skills to ace Customer Facing Technical Support (in store) in Bristol
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Facing Technical Support position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous technical support or customer service experience you have, especially in a retail environment. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers.
Showcase Your Skills:Make sure to mention your technical knowledge and troubleshooting abilities. If you have experience with electrical products, be sure to include that as it directly relates to the role.
Follow Application Instructions:Apply through the JLP Jobs website as specified in the job listing. Ensure all required documents are submitted and double-check for any specific instructions regarding the application process.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of electrical products and common technical issues. Be prepared to discuss specific examples of troubleshooting you've done in the past, as this will demonstrate your expertise and ability to resolve customer queries effectively.
✨Emphasise Customer Service Skills
Since this role is customer-facing, highlight your experience in providing exceptional customer service. Share stories that showcase your empathy and problem-solving skills, especially in high-pressure situations, to align with the company's values.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions about resolving technical issues or dealing with difficult customers, as this will help you articulate your thought process and approach during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the role and the company culture. This shows your genuine interest in the position and helps you assess if the company aligns with your values, particularly regarding teamwork and partnership.
