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For Companies At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the UK's largest employee-owned business, John Lewis.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive environment.
- Why this job: Be a brand ambassador and make customers happy with your skills.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
As our Customer Delivery Hub Porter Technician, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions. This is a non-driver role where you will deliver high-quality customer service whilst assembling and installing products such as TV wall mounts, integrated appliances and lighting installations in our customers' homes. Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment by adhering to safety regulations in our customers’ homes.
- Role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:
- Previous Customer Service Experience.
- Great verbal communication skills both over the phone and in person.
Desirable skills/experience you can bring:
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall Mount.
- Ability to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Full time (41 hours per week) AM or PM shifts, working across a 5 week rota. Working 06:00-17:00 Monday-Friday, and Saturday 07:00-18:00 or 10:30-21:30 Monday-Friday, and Saturday 07:00-18:00.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Porter Technician employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, Porter Technician
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values. When you show that you align with their mission of providing excellent customer service, it’ll make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, being able to articulate your thoughts clearly will be key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you handled unexpected situations. This will demonstrate your ability to think on your feet, which is crucial for a Porter Technician.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Hub, Porter Technician
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about delivering top-notch service!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your skills and experiences.
Tailor Your Application: Take a moment to tailor your application to the specific role of Porter Technician. Mention any relevant experience with installations or heavy lifting, as well as your ability to handle unexpected situations with ease.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand Inside Out
Before your interview, make sure you understand the John Lewis brand and its values. Familiarise yourself with their commitment to customer service and how they promote a positive experience for customers. This will help you demonstrate that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you handled challenges effectively, as this will show your potential employer that you can handle unexpected situations with ease.
✨Demonstrate Technical Know-How
Brush up on your knowledge of product installations, especially for items like TV wall mounts and integrated appliances. Be ready to discuss any relevant experience you have in home delivery and installation. If you’ve done any flat-pack assembly or electrical installations, make sure to highlight these skills during your interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team you'll be working with, the training process, or how the company supports its employees' growth. Asking insightful questions shows that you're engaged and serious about the role, which can leave a lasting impression on your interviewers.