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For Companies At a Glance
- Tasks: Deliver and install products while providing excellent customer service.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Competitive salary, evening and night premiums, and career progression.
- Why this job: Become a qualified technician and make a real impact in customers' homes.
- Qualifications: Must have a UK B-Category driving licence and customer service experience.
- Other info: Enjoy a supportive training programme and flexible working options.
The predicted salary is between 22700 - 35000 £ per year.
Overview
As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
Once you\’re fully trained, you\’ll deliver and install products at customers\’ homes as part of a 2-person delivery crew (e.g., furniture, large electrical appliances, sound systems, TVs). If you join us from 5 October 2025, any time worked between 18:00 and 22:00 will attract an Evening Premium of £2.50 per hour, and any time worked between 22:00 and 06:00 will attract a Night Premium of £3.50 per hour. This also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements.
At a glance
- Roles Available: Customer Delivery Hub, Driver Trainee
- Position: Permanent
- Location: Magna Park 3 CDH (Milton Keynes)
- Salary: Up to £31,020 (Annual) depending on experience for a Customer Delivery Hub, Driver Trainee, Technician
- Age requirement: Applicants must be over 18
Key responsibilities
- Be an ambassador for the John Lewis brand with a focus on excellent customer service.
- Assist in loading the vehicle with daily deliveries and collaborate with the warehouse team.
- Show respect and courtesy for the customer\’s home and handle unexpected situations to find the best solution for customers.
- Install various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations) efficiently and demonstrate how they work after installation.
- Keep up to date with new products and technologies to perform at your best.
- Maintain a safe working environment.
Upon completion of both C1 acquisition and Technician training by meeting all relevant criteria of the programme, salary increases to up to £34,353 (Annual). Note that completion timing depends on individual input and training needs; therefore, pay increases cannot be guaranteed.
Please note this role involves heavy lifting and delivering large items such as sofas, white goods, furniture, beds, and mattresses.
Essential skills/experience
- UK B-Category manual driving licence with no more than 6 points.
- Previous experience in a customer-facing role.
- Excellent verbal communication skills, both over the phone and face-to-face.
- Good understanding of technology and an interest in installation.
Desirable skills/experience
- Prior experience in installation and customer delivery services.
To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8060083
Closing date
October 1, 2025
Pay: £27,700.00 – £35,000.00 annual
Contract Type: Permanent
Hours of Work: Full-time (41 hours per week), 4 days a week, Monday to Saturday 06:00-17:00
Job Level: Partnership Level 10
Where You\’ll Be Working: Magna Park 3 Customer Delivery Hub (John Lewis & Partners), Crossley Drive, Milton Keynes, Buckinghamshire, MK17 8FF
The Partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. As Partners, we share ownership and work to build a happier world. We focus on being brilliant at retail, innovating, adapting, and delivering value with integrity. We value kindness and respect in all interactions and support flexible working where possible.
Important notes
Some roles may require pre-employment vetting (including DBS checks). If required, you’ll be informed and provided with information about vetting during the recruitment process, and you’ll be asked to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a third-party body; financial probity checks may also be required for some roles.
Vacancies may close early if there are high numbers of applicants. We support flexible working where possible; discuss this with the hiring manager during your interview.
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Customer Delivery Hub, Driver Trainee, Technician employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, Driver Trainee, Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and their values. This will help you show that you're not just another candidate, but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for customer service roles, and don’t forget to highlight your communication skills and any relevant experience.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and presentable. It’s all about making a great first impression, especially in a customer-facing role like this one.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the John Lewis careers page. It’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Delivery Hub, Driver Trainee, Technician
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about delivering excellent customer service, make sure to highlight any previous experience you have in customer-facing roles. We want to see how you’ve gone above and beyond for customers in the past!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Driver Trainee Technician role.
Highlight Your Tech Savvy: This job involves installing various products, so if you have any experience or interest in technology, be sure to mention it! We love candidates who are eager to learn about new products and can adapt quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the John Lewis family.
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand
Before your interview, take some time to research John Lewis and its values. Understand their commitment to excellent customer service and how you can embody that as a Driver Trainee Technician. Being able to discuss the brand's ethos will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past work where you’ve gone above and beyond for customers. Highlighting your communication skills and ability to handle unexpected situations will set you apart.
✨Demonstrate Technical Interest
Brush up on your knowledge of technology and installations relevant to the products you'll be handling. Be ready to discuss any previous experience you have with installations or customer delivery services, as this will show your readiness for the technical aspects of the job.
✨Prepare for Practical Scenarios
Think about potential challenges you might face while delivering and installing products. Prepare to discuss how you would handle heavy lifting or tricky installations, as well as how you would ensure a safe working environment. This will demonstrate your problem-solving skills and readiness for the physical demands of the role.
