At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the renowned John Lewis team, known for quality and care.
- Benefits: Flexible working hours, competitive pay, and training opportunities.
- Other info: Enjoy a supportive work environment with great career progression.
- Why this job: Be the face of John Lewis, bringing joy to customers' homes.
- Qualifications: Must have a C1 driving licence and experience in installation.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Your day will see you start at the delivery hub where you are based before heading out on a route.
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Important points to note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Installer, 7.5T employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a supportive work culture that values customer service and teamwork. With opportunities for professional growth through our installer accreditation programme, employees enjoy a fulfilling career while maintaining a healthy work-life balance, including flexible working options. Join us in delivering outstanding service and making a real difference in our customers' homes in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer, 7.5T
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their customer service ethos and how you can embody that as a Driver Installer.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, think of examples where you've provided excellent service or resolved issues. This will help you shine during the interview.
✨Tip Number 3
Show off your technical know-how! Brush up on the products you'll be installing and any relevant technologies. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join the team. Don’t wait too long; apply early to avoid missing out!
We think you need these skills to ace Customer Delivery Hub, Driver Installer, 7.5T
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous installation experience you have in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially with heavy lifting and customer service.
Be Personable:Since you'll be the face of the John Lewis brand, it's crucial to showcase your great communication skills. Use your application to demonstrate how you connect with customers and handle unexpected situations with ease.
Get Technical:We love tech-savvy candidates! If you’ve got a good understanding of technology, make sure to mention it. This could include anything from installing white goods to setting up sound systems, so don’t hold back!
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand
Before your interview, take some time to research John Lewis and their values. Understand what makes their customer service stand out and be ready to discuss how you can embody that in your role as an Installation Specialist.
✨Showcase Your Experience
Be prepared to talk about your previous installation experience and how it relates to the role. Highlight specific examples where you've successfully handled installations or resolved customer issues, especially in a customer-facing environment.
✨Demonstrate Communication Skills
Since great verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios you could encounter on the job, like explaining product features to customers after installation.
✨Prepare for Practical Questions
Expect questions related to heavy lifting and safety protocols. Brush up on your knowledge of safe handling techniques and be ready to discuss how you would maintain a safe working environment while delivering large items.
