At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Competitive salary up to £32,149, flexible working options, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be a brand ambassador and make customers' homes better with your skills.
- Qualifications: Must be 18+, have a C1 driving licence, and experience in installation.
The predicted salary is between 27000 - 36000 € per year.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you\'ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.
Due to its nature, you need to be 18 years or older to work in this role.
Salary up to £32,149 depending on experience.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day’s deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer\'s home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment
- Heavy lifting is involved: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you’ll need
Previous experience of installation is required for this role and we’ll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:
- Manual C1 UK driving licence (with a maximum of 6 points)
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Installer in Bristol employer: John Lewis Partnership
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, offering a unique work culture where every Partner is valued and empowered to contribute to our success. As a Customer Delivery Hub Driver Installer, you will enjoy competitive pay, opportunities for personal growth, and the chance to be part of a team that prioritises exceptional customer service and innovation. With a commitment to flexibility and inclusivity, we create an environment where you can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer in Bristol
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values and customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering great customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled unexpected situations in the past. This will demonstrate your ability to think on your feet and find solutions for customers, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from us at StudySmarter. Don’t miss out!
We think you need these skills to ace Customer Delivery Hub, Driver Installer in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers in the past, as being an ambassador for the John Lewis brand is key!
Be Clear About Your Driving Experience:Since you'll be driving a 7.5-tonne vehicle, it’s important to mention your manual C1 UK driving licence and any relevant driving experience. Don’t forget to include your DCPC and Tachograph Card details too!
Demonstrate Your Installation Know-How:If you've got experience with installations, whether it's white goods or furniture, let us know! Share specific examples of what you've installed and how you handled any challenges during the process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Familiarise yourself with the products you'll be installing and the technology involved. Being able to discuss specific items, like white goods or furniture, shows you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Installation Specialist, customer service is key. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in previous roles. This will demonstrate your commitment to the John Lewis brand.
✨Demonstrate Your Driving Experience
Make sure you can talk about your experience driving a 7.5-tonne vehicle confidently. Highlight any relevant qualifications, like your DCPC or Tachograph Card, to reassure them that you're ready to hit the road safely.
✨Be Ready for the Heavy Lifting
Since this role involves heavy lifting, be prepared to discuss your physical capabilities and any past experiences with similar tasks. Showing that you're fit for the job will give them confidence in your ability to handle the demands of the role.
