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For Companies At a Glance
- Tasks: Deliver and install products like furniture and appliances while providing excellent customer service.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements, competitive salaries, and a supportive team culture.
- Why this job: Be part of a brand known for its quality service and commitment to innovation.
- Qualifications: Must have a UK B-Category driving licence; experience in customer service is a plus.
- Other info: Roles involve heavy lifting; apply quickly as vacancies may close early.
The predicted salary is between 28646 - 34353 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the opportunity to bring our distinctive John Lewis service to our customers' doors, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a two-person delivery crew.
At a glance:
- Roles Available: Customer Delivery Hub Driver - Driver Trainee, Installer & Technician
- Position: Permanent
- Location: Magna Park 3 CDH (Milton Keynes)
- Salary: Starting rates vary: Driver Trainee £28,646, Installer £32,149, Technician £34,353 (Annual)
- Applicants must be over 18 due to role requirements.
Driver Trainee Responsibilities
- Complete the 12-month Customer Delivery Driver Trainee programme to become a qualified Installer.
- Be an ambassador for the John Lewis brand with excellent customer service.
- Assist in loading your vehicle and collaborate with the warehouse team.
- Respect customers' homes and handle unexpected situations professionally.
- Install products efficiently and demonstrate their use to customers.
- Stay updated with new products and technologies.
- Maintain a safe working environment.
Note: Role involves heavy lifting, delivering large items like sofas, white goods, furniture, beds, and mattresses.
Essential Skills/Experience for Driver Trainee
- UK B-Category manual driving licence with no more than 6 points.
- Excellent verbal communication skills.
- Interest in technology and installation.
Desirable Skills/Experience
- Previous installation and customer delivery experience.
Driver Installer Responsibilities
- Start at the delivery hub, then head out on route.
- Be an ambassador for the brand with great customer service.
- Load your vehicle with deliveries, working with the warehouse team.
- Respect customers' homes and handle situations professionally.
- Install products efficiently and demonstrate their use.
- Stay updated with new products and technologies.
- Maintain safety standards.
Note: Heavy lifting involved.
Skills/Experience for Driver Installer
- Manual C1 UK driving licence with max 6 points.
- DCPC and Tachograph Card.
- Experience driving a 7.5-tonne vehicle.
- Experience in customer-facing roles.
- Excellent communication skills.
- Good understanding of technology.
Desirable Skills for Installer Role
- Experience in white goods installation, TV installation, and flat pack assembly.
Driver Technician Responsibilities
- Start at the hub, then route out on deliveries.
- Be an ambassador for the brand.
- Coach and develop colleagues.
- Load your vehicle and work with the warehouse team.
- Respect customers' homes and handle situations professionally.
- Install a variety of products, demonstrating their use.
- Stay updated with new products and technologies.
- Maintain safety standards.
Note: Heavy lifting involved.
Skills/Experience for Driver Technician
- Manual C1 UK driving licence with max 6 points.
- DCPC and Tachograph Card.
- Experience driving a 7.5-tonne vehicle.
- Experience in customer-facing roles.
- Excellent verbal communication skills.
- Good understanding of technology.
Desirable Skills for Technician Role
- Experience with electrical and furniture product installation, including wall-mount TVs and white goods.
Working Hours
- Full-time: 41 hours/week (06:00-17:00, Monday-Saturday).
- Part-time: 30.75 hours/week (Thursday-Saturday).
The Partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re committed to building a happier world, fostering innovation, and embracing diversity and inclusion. As Partners, we share ownership, contribute to our success, and treat everyone with kindness and respect.
Additional Notes
- Roles may require pre-employment vetting, including DBS checks and financial probity checks.
- Apply promptly as vacancies can close early.
- We support flexible working arrangements and encourage discussions during interviews.
Customer Delivery Drivers, 7.5T employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Drivers, 7.5T
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during interviews.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially those involving heavy lifting or installation. Be ready to share specific examples of how you've handled challenging situations with customers.
✨Tip Number 3
Brush up on your knowledge of technology and installation processes. Being able to discuss recent advancements or products in the market can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare for practical assessments by practising your driving skills, especially if you're applying for the Driver Installer or Technician roles. Ensure you're comfortable with the vehicle type you'll be using.
We think you need these skills to ace Customer Delivery Drivers, 7.5T
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Customer Delivery Driver positions. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your driving experience, customer service skills, and any relevant qualifications such as your UK driving licence and DCPC. Use bullet points for clarity and focus on achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the John Lewis brand. Mention specific experiences that demonstrate your ability to provide excellent customer service and handle heavy lifting, as well as your interest in technology and installation.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at John Lewis Partnership
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Customer Delivery Driver, especially the importance of customer service and product installation. Be ready to discuss how your skills align with these duties.
✨Demonstrate Your Communication Skills
Since excellent verbal communication is essential, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, particularly in customer-facing situations.
✨Showcase Your Technical Knowledge
Brush up on your understanding of technology and installation processes. Be prepared to discuss any relevant experience you have with installing products or using technology, as this will be crucial for the role.
✨Prepare for Heavy Lifting Questions
Given that the role involves heavy lifting, be ready to talk about your physical fitness and any past experiences with handling large items. Highlight your ability to work safely and efficiently in such situations.
