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For Companies At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, Waitrose.
- Benefits: Flexible working hours, supportive environment, and a chance to be part of a passionate team.
- Why this job: Make a difference by delivering great service and building customer relationships.
- Qualifications: Must be 18+, hold a valid driving licence, and have excellent customer service skills.
- Other info: Exciting opportunity for part-time work with potential for career growth.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you\’ll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience you may have
- Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.
Part‑time work, Monday, Tuesday and Wednesday between the hours of 13:45‑22:00.
The partnership
We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Driver, Supermarket Assistant – Christmas employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant – Christmas
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and their values. This will help you connect with the brand and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Be prepared for practical questions! As a delivery driver, you'll need to demonstrate your time management and driving skills. Brush up on your route planning and vehicle safety checks so you can impress them with your knowledge.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly means you’ll be one step closer to joining our fantastic team at Waitrose!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant – Christmas
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. We want to see how you connect with customers and create a friendly atmosphere, so share any relevant experiences that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can manage their time well and communicate effectively.
Highlight Relevant Experience: If you've got previous driving experience or have worked in a similar role, don’t forget to mention it! We love seeing how your background aligns with our needs, especially if you’ve dealt with chilled vehicles before.
Apply Early Through Our Website: We recommend applying as soon as possible through our website. Sometimes we close vacancies early due to high volumes of applications, so don’t miss out on the chance to join our fantastic team at Waitrose!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Routes
Before the interview, familiarise yourself with common delivery routes and any local landmarks. This shows that you’re proactive and understand the importance of efficient deliveries, which is key for a Customer Delivery Driver.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to help someone, as this role is all about building rapport and trust with customers.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time effectively, especially when juggling deliveries and shop tasks. You might want to share specific strategies or tools you use to stay organised and on schedule.
✨Emphasise Teamwork and Adaptability
Since you'll be supporting the shop team as well, highlight your ability to work well in a team and adapt to changing situations. Share experiences where you’ve successfully collaborated with others or adjusted to unexpected challenges.
