At a Glance
- Tasks: Deliver quality Waitrose produce and assist in-store with stock replenishment.
- Company: Join the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Apply quickly as roles may close early due to high demand.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great customer service skills.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure that all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Be an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Help customers with their shopping and build a rapport based on trust and service.
- Support the wider shop team when required with general shopkeeping tasks.
Essential skills and experience you’ll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time‑management skills.
- Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills and experience you may have
- Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.
Hours of work
13.5 hours per week. Vacancy 1: Thursday 14:30–21:45 & Friday 14:45–22:00. Vacancy 2: Sunday 14:30–21:45 & Monday 14:30–21:45.
Important points to note
- Some roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. If required, you’ll be informed and provided with information about vetting during the recruitment process.
- We occasionally close vacancies early if we receive a high volume of applications, and therefore we recommend you apply early.
- We want all Partners to have a good work‑life balance and support flexible working, which may mean flexible or compressed hours, job sharing or shorter hour contracts where possible.
Customer Delivery Driver, Supermarket Assistant in St Albans employer: John Lewis Partnership
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional service and quality products to our customers. Our inclusive work culture fosters personal growth and collaboration, ensuring that all employees feel valued and empowered to thrive. With flexible working options and a commitment to work-life balance, joining our team as a Customer Delivery Driver means becoming part of a supportive family dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in St Albans
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to quality and customer service will help you demonstrate your alignment with their ethos during any discussions.
✨Tip Number 2
Brush up on your driving skills and ensure your B-Category UK manual driving licence is in order. Being confident behind the wheel will not only help you in the role but also show your readiness for the job.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will highlight your suitability for the role.
✨Tip Number 4
Showcase your time management skills by being punctual and organised. Arriving on time for any interviews or assessments will reflect your ability to manage your schedule effectively, which is crucial for this role.
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in St Albans
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Delivery Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous driving roles or customer service experience you have. Mention specific examples that demonstrate your ability to manage time effectively and provide excellent service.
Showcase Your Skills:Make sure to include your full valid B-Category UK manual driving licence in your application. If you have experience with chilled vehicles or any IT literacy, be sure to mention these as they are desirable skills for the role.
Personalise Your Application:Address your cover letter to the hiring manager if possible, and express your enthusiasm for working with Waitrose. Share why you want to be part of their team and how you can contribute to their ethos of quality service.
How to prepare for a job interview at John Lewis Partnership
✨Know the Company Values
Familiarise yourself with Waitrose's ethos and values. Understanding their commitment to quality and customer service will help you demonstrate how you align with their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you built rapport with customers, as this is crucial for a role that involves direct interaction with them.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time effectively, especially in a role that requires loading and delivering orders efficiently. Share specific strategies or tools you use to stay organised.
✨Prepare for Physical Requirements
Since the role involves physical tasks like lifting crates, be prepared to talk about your fitness and ability to handle such responsibilities. Mention any relevant experience that showcases your capability in this area.
