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For Companies At a Glance
- Tasks: Deliver quality Waitrose produce and assist in shop tasks.
- Company: Join the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a passionate team that values service and community.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great customer service skills.
- Other info: Part-time role with varied hours; apply early as vacancies close quickly.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively embodying our ethos – passionate Partners serving food lovers. When you\’re not out on the road, you\’ll support the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and welcoming operation of the shop.
Note: You need to be 18 years or older to work in this role.
Key Responsibilities
- Start your day in store, checking your delivery routes.
- Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
- Complete vehicle safety checks, maintaining road compliance and safety standards.
- Represent the Waitrose brand on the road with excellent customer service.
- Assist customers with their shopping and build rapport based on trust and service.
- Support shop team tasks when required.
Essential skills/experience
- Valid UK manual driving licence (category B) with no more than 6 points.
- Excellent customer service skills.
- Good time management.
- Physical ability to lift crates and move cages.
- Self-motivated and adaptable, able to work independently.
- IT literacy.
Desirable skills/experience
- Previous driving experience and knowledge of chilled vehicles are advantageous.
Part-time hours (22.5 hours/week) across seven days, including early mornings, evenings, and weekends.
The partnership
We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world, fostering innovation, and maintaining our reputation for price, quality, and service.
As Partners, we share ownership and success, working together with kindness, respect, and embracing diversity, creating an environment to thrive and grow.
We believe everyone makes a difference, and we all own it.
Important points
Some roles require pre-employment vetting, including DBS checks. You’ll be informed if this applies and should complete any required documentation promptly. DBS checks are conducted by a registered third-party, and additional checks like financial probity may be needed.
Apply early, as vacancies may close if we receive high applications.
We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss options during your interview.
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Customer Delivery Driver, Supermarket Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to quality and customer service will help you demonstrate your alignment with their ethos during any discussions or interviews.
✨Tip Number 2
Brush up on your driving skills and ensure your knowledge of vehicle safety checks is solid. Being able to confidently discuss your driving experience and how you maintain road compliance can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from past experiences where you’ve gone above and beyond for customers, as this role heavily relies on building rapport and trust with them.
✨Tip Number 4
Be ready to discuss your time management abilities. Since the role involves managing delivery schedules and supporting shop tasks, demonstrating how you effectively prioritise and organise your time will be crucial.
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Delivery Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and driving roles. Emphasise any previous experience with chilled vehicles or similar tasks that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the Waitrose brand. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at John Lewis Partnership
✨Know the Company Values
Familiarise yourself with the ethos of John Lewis Partnership and Waitrose. Understand their commitment to quality service and how they value their Partners. This will help you align your answers with their core values during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Highlight situations where you went above and beyond for a customer, as this role prioritises great service.
✨Showcase Your Driving Experience
If you have previous driving experience, especially with chilled vehicles, be sure to mention it. Discuss any relevant safety checks or compliance measures you've taken in past roles to demonstrate your reliability.
✨Ask About Team Dynamics
Since teamwork is essential in this role, prepare questions about how the team collaborates both on the road and in-store. This shows your interest in being a supportive team member and helps you gauge if the environment is a good fit for you.