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For Companies At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, Waitrose.
- Benefits: Flexible working hours, supportive environment, and a chance to thrive.
- Why this job: Be a vital part of a friendly team while making customers happy.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
- Other info: Opportunities for personal growth and a sense of ownership in your work.
Overview
As one of our Customer Delivery Drivers, you will bring Waitrose produce and Partner-led service to customers’ doors. When not on the road, you’ll support the shop with daily tasks like stock replenishment and housekeeping to help the shop run efficiently in a friendly, welcoming team.
Night Premium: any time worked between 22:00 and 06:00 attracts a premium of £3.50 per hour. This also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements.
Age requirement: you must be 18 years or older to work in this role.
Location: Swindon (Waitrose) and surrounding areas.
Note: the job description contains broader diversity and inclusion statements and partner networks; the essential role details are captured in the sections below.
Key Responsibilities
- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Carrying out vehicle safety checks, maintaining road compliance, and health and safety standards.
- Being an ambassador for the Waitrose brand with a focus on excellent customer service.
- Helping customers with their shopping and building rapport based on trust and service.
- Supporting the wider shop team with general shopkeeping tasks as required.
Qualifications
- Full valid B-Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
- Comfortable working independently with self-motivation and adaptability.
- IT literate.
Desirable skills/experience
- Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.
About the Employer
We’re the largest employee-owned business in the UK and home to John Lewis and Waitrose. Partners share in ownership and work together to deliver purpose-driven service.
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Customer Delivery Driver, Supermarket Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This will help you connect with the brand during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your time management skills! As a delivery driver, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and manage your time effectively, especially when things get busy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Waitrose family. So, get your application in early and good luck!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that friendly, welcoming vibe to our customers, just like we do at Waitrose!
Highlight Relevant Experience: If you've got any previous driving or customer service experience, make sure to mention it! We love seeing how your background aligns with the role of a Customer Delivery Driver and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your amazing self!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Routes
Familiarise yourself with the delivery routes and any potential challenges you might face. Being able to discuss your approach to navigating these routes will show that you're proactive and prepared.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about building rapport and trust.
✨Demonstrate Time Management
Be ready to talk about how you manage your time effectively, especially when juggling deliveries and shop tasks. Share specific strategies you use to stay organised and efficient.
✨Emphasise Teamwork and Adaptability
Since you'll be supporting the shop team as well, highlight your ability to work well in a team and adapt to different roles. Share experiences where you've successfully collaborated with others or taken on varied responsibilities.