At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, Waitrose.
- Benefits: Flexible working hours, supportive environment, and a chance to thrive.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Be a vital part of a friendly team while serving food lovers.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers.
When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming environment. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure all appropriate vehicle safety checks are completed on your van, maintaining full road compliance, health and safety.
- Be an ambassador for the Waitrose brand while on the road, providing excellent customer service as a top priority.
- Help customers with their shopping and build rapport based on trust and service.
- Support the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience you may have
- Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.
Important points to note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver, Supermarket Assistant in Fleet employer: John Lewis Partnership
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional service and quality products to our customers. Our inclusive work culture fosters personal growth and collaboration, ensuring that all employees feel valued and empowered to thrive. With flexible working options and a commitment to maintaining a healthy work-life balance, joining our team as a Customer Delivery Driver means becoming part of a supportive family dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Fleet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your time management skills! As a delivery driver, you’ll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and manage your time effectively, especially when things get busy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Waitrose family. Let’s get you on the road to success!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Fleet
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, make sure to highlight your love for customer service. We want to see how you connect with customers and create a friendly atmosphere, so share any relevant experiences that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can manage their time well and communicate effectively.
Highlight Relevant Experience:If you've got previous driving experience or have worked in a similar role, make sure to mention it! We love seeing candidates who understand the ins and outs of delivery and shopkeeping, so don’t hold back on those details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Waitrose!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Routes
Before the interview, familiarise yourself with common delivery routes and any local landmarks. This shows that you’re proactive and understand the importance of efficient deliveries, which is key for a Customer Delivery Driver.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this aligns perfectly with the ethos of being a passionate Partner serving food lovers.
✨Demonstrate Time Management
Be ready to discuss how you manage your time effectively, especially when juggling deliveries and shop tasks. You might want to share specific strategies or tools you use to stay organised and ensure timely deliveries.
✨Emphasise Teamwork and Adaptability
Since you'll be supporting the shop team as well, highlight your ability to work well in a team and adapt to changing situations. Share experiences where you’ve successfully collaborated with others or adjusted to unexpected challenges.
