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- Tasks: Deliver quality Waitrose produce and assist in-store with stock replenishment.
- Company: Join the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a passionate team that values kindness and respect while serving food lovers.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great customer service skills.
- Other info: Varied part-time hours available, including evenings and weekends.
About the role
As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. You act as an ambassador for the Waitrose brand, delivering excellent customer service. When you’re not on the road, you’ll return to the shop to help with stock replenishment, housekeeping and other tasks to keep the shop running efficiently and welcomingly.
Age requirement: You must be 18 years or older.
Key Responsibilities
You typically start your day in the store, preparing for the day and handling deliveries.
- Check delivery routes for the day.
- Load and prepare the van for deliveries, ensuring orders are efficiently organised.
- Complete all vehicle safety checks and maintain road compliance, health and safety standards.
- Provide excellent customer service while on the road and represent the Waitrose brand.
- Help customers with their shopping and build rapport based on trust and service.
- Support the shop team with general shopkeeping tasks when required.
Essential skills/experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Ability to cope with physical requirements of the role (e.g., lifting crates, moving cages).
- Comfortable working independently with self‑motivation and adaptability.
- IT literate.
Desirable skills/experience
- Previous driving role experience and knowledge of chilled vehicles.
Part‑time role: 14 hours per week across seven days, including evening and weekend shifts.
Pre‑employment vetting
Some roles are subject to pre‑employment vetting, which may include DBS checks and financial probity checks.
All qualified individuals have an equal opportunity to apply.
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Customer Delivery Driver, Supermarket Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to quality and customer service will help you demonstrate your alignment with their ethos during any discussions or interviews.
✨Tip Number 2
Brush up on your driving skills and ensure your B-Category UK manual driving licence is in order. Being confident behind the wheel and knowing the local area can give you an edge when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from past experiences where you’ve gone above and beyond for a customer, as this will resonate well with the partnership's focus on service excellence.
✨Tip Number 4
Be ready to discuss your time management abilities. Since the role involves juggling deliveries and shop tasks, having specific examples of how you’ve effectively managed your time in previous roles will be beneficial.
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Delivery Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and driving roles. Emphasise any previous experience that showcases your ability to manage time effectively and work independently.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for working with Waitrose. Mention specific examples of how you have demonstrated the skills they are looking for, such as great customer service or time management.
Double-Check Your Application: Before submitting your application, review all documents for spelling and grammatical errors. Ensure that all required information is included and that your contact details are correct, so they can reach you easily.
How to prepare for a job interview at John Lewis Partnership
✨Know the Company Values
Familiarise yourself with the ethos of John Lewis Partnership and Waitrose. Understand their commitment to quality service and how you can embody these values as a Customer Delivery Driver.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Highlight situations where you built rapport with customers or resolved issues effectively.
✨Showcase Your Driving Experience
If you have previous driving experience, especially with chilled vehicles, be ready to discuss it. Mention your familiarity with vehicle safety checks and road compliance to demonstrate your readiness for the role.
✨Discuss Flexibility and Teamwork
Be prepared to talk about your ability to work flexible hours and your willingness to support the team in various tasks. Emphasise your adaptability and how you thrive in a team environment.