At a Glance
- Tasks: Deliver quality groceries and provide exceptional customer service while driving modern vehicles.
- Company: Join the largest employee-owned business in the UK, known for its inclusive culture.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Make a real difference by connecting with customers and delivering trust and care.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great people skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors.
Actively playing out our ethos - passionate Partners serving food lovers.
That is exactly what makes this role so dynamic—it is a highly active, physical, customer-facing role where you are directly interacting with people and keeping things moving.
When you're not out on the road, you'll be back at the shop completing daily tasks like stock replenishment and housekeeping.
Contributing to the efficient and productive running of the shop in a friendly and welcoming team.
As one of our Customer Delivery Drivers, you will be driving well equipped, modern and well serviced vehicles at all times and safety is always one of our top priorities.
At Waitrose every delivery matters - We are not simply delivering groceries, we are delivering trust, care and exceptional service.
We're an inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve.
We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging.
To find out more about D&I in the John Lewis Partnership click here https://www. jlpjobs. com/about/diversityandinclusion/.
What makes a great Waitrose driver?
- You enjoy helping people
- You remain calm under pressure
- You are a problem solver
- You take ownership
- You are dependable
- You are professional and well-presented
- You understand that excellent customer service matters
Our customers tell us they want
- A friendly approach
- Someone they can trust
- A driver who is there to help
- A professional and tidy appearance
- Someone who genuinely cares
Key Responsibilities
- Be a friendly face for the Waitrose brand while you're on the road—great customer service is your number one goal!
- Chat with customers about any changes to their order (like substitutions or short-dated items), and if they're not happy, quickly sort out a refund for them.
- Handle all products and deliveries with real care, treating them like they're your own.
- Make it clear to customers that they definitely won't be charged extra if they receive a substituted item.
- Help customers with their groceries and build a strong, trusting relationship with them.
- Familiarise yourself with your delivery route for the day.
- Give your van a full safety check to make sure it's totally road-ready and compliant with all the safety rules.
- Help the wider CFC team with general warehouse tasks when you’re off the road
Essential skills/experience you'll need
- Be 18 or older—that’s a must for this kind of work.
- Have a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
- Bring awesome people skills and a friendly approach to customer service.
- Be ready for some physical work, which involves things like lifting crates, walking up stairs, and moving large cages, approximately no heavier than 18kg.
Desirable skills/experience you may have
- If you’ve driven for work before, or know a bit about refrigerated vans, that’s a plus! Either way, we’ll give you all the training you need to do a great job every single day.
Part time opportunity. 15 hours a week. Working every Friday and Saturday 13:45 - 21:30.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
If you require a reasonable adjustment due to a disability which means you may need longer to complete your application.
We want all of our Partners to have a good work-life balance and we support flexible working.
This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Please discuss this further with the hiring manager during your interview.
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Customer Deliver Driver, Supermarket Assistant employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Deliver Driver, Supermarket Assistant
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like John Lewis Partnership, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Customer Deliver Driver, Supermarket Assistant
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like John Lewis Partnership appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at John Lewis Partnership, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at John Lewis Partnership
✨Master the Logistics Lingo
When you're prepping for the interview with John Lewis Partnership for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems John Lewis Partnership uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
