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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the perfect gifts this Christmas.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Earn £12.40 per hour with flexible full-time and part-time hours available.
- Why this job: Be part of a diverse team and create magical experiences for customers during the festive season.
- Qualifications: Basic IT skills and good communication; customer-facing experience is a plus but not required.
- Other info: Full training provided, with potential for permanent roles after the festive period.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
Christmas is an exciting time at John Lewis & Partners, and a magical atmosphere builds in our shops throughout the festive season. It’s our Partners\’ dedication and commitment to helping customers find the perfect gift for their loved ones that makes it a memorable experience for all. We are looking for temporary partners to help us deliver the service we are famous for. As a seasonal Customer Assistant, you’ll be part of something really special, working as part of a diverse team where you are free to be yourself.
At a glance:
- Temporary contracts across the Christmas period
- Pay – £12.40 hourly
- Various Full Time & Part Time positions available, ranging from 14 hours to 37.5 hours per week, across seven days to include early starts, evenings and weekends working between the hours 06:00-20:00.
- Applicants must be available to work on Christmas Eve, 27th December and New Year Eve.
- Interviews will commence from Monday 15th September and will be Group Assessments
- Full training will be provided, which includes digital learning and on-the-job training to ensure you feel confident and supported in your new role
Key responsibilities:
- Delivering engaging and inspirational customer service at every stage of the customer journey
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolving any queries they may have
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Essential skills and/or experience you\’ll need:
- Basic IT literacy
- Communication skills
Desirable skills and/or experience you may have:
- Experience of working in a customer-facing role is welcomed but not essential. We\\\’ll train you in all you need to know so that you can perform at your best, every day
- Merchandising and product displays experience
Additional Information
- There may be some permanent roles available, but most roles are temporary until early January 2026
- Please advise us at the application stage if you require a reasonable adjustment as part of the assessment process
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early
Varied hours of full and part time work across seven days to include early starts, late finishes, evenings and weekends between the hours of 06:00 and 20:00.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Assistant- Christmas employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Christmas
✨Tip Number 1
Get to know the John Lewis Partnership vibe! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will help you feel more confident when it comes to delivering that top-notch service they’re looking for.
✨Tip Number 3
Be yourself during the group assessments! They want to see how you interact with others, so let your personality shine through. Remember, it’s all about teamwork and showing you can fit into their diverse environment.
✨Tip Number 4
Apply early through our website! The sooner you get your application in, the better your chances are of landing that festive role. Plus, it shows you’re keen and ready to jump in!
We think you need these skills to ace Customer Assistant- Christmas
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our values and what it means to be a Partner at John Lewis. This will help you tailor your application to show how you fit into our culture.
Show Off Your Customer Service Skills: Even if you don’t have direct experience, think about times when you've helped others or provided great service. Highlight these experiences in your application to demonstrate your potential.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences at a glance.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait! Head over to our website and submit your application as soon as you can to secure your chance.
How to prepare for a job interview at John Lewis Partnership
✨Know the Christmas Spirit
Before your interview, get familiar with the festive atmosphere at John Lewis & Partners. Think about how you can contribute to creating a magical experience for customers during the holiday season. Be ready to share your ideas on how to engage customers and make their shopping experience memorable.
✨Showcase Your Customer Service Skills
Even if you don’t have direct experience, think of times when you've helped someone or provided great service. Prepare examples that highlight your communication skills and ability to understand customer needs. This will show that you’re ready to put the customer at the heart of everything you do.
✨Flexibility is Key
Since the role requires working varied hours, be prepared to discuss your availability openly. Highlight your willingness to work early mornings, late evenings, and weekends. This shows that you’re committed and ready to support the team during the busy Christmas period.
✨Embrace the Team Spirit
John Lewis & Partners values teamwork, so come ready to demonstrate how you can work well in a diverse team. Think of examples where you’ve collaborated with others, and be ready to express your enthusiasm for being part of a supportive environment where everyone can thrive.