At a Glance
- Tasks: Ensure guest safety and satisfaction while providing exceptional service throughout the night.
- Company: Join the unique John Lewis Partnership at The Odney Hotel by the River Thames.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for personal growth.
- Other info: Work in a beautiful setting with a focus on teamwork and community.
- Why this job: Be part of a historic hotel experience while making a real difference to guests' stays.
- Qualifications: Must be 18+, have a full UK driving licence, and experience in customer service.
The predicted salary is between 18900 - 23100 £ per year.
As a Night Porter, you are a vital member of our team, dedicated to providing an exceptional guest experience. By delivering a fantastic service and maintaining a safe, secure environment, you ensure our guests, members, and staff feel well cared for throughout the night. If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation where you can enjoy afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Being a brand ambassador who provides a consistently outstanding customer experience
- Demonstrates flexibility to support across other areas of the hotel and departments when required
- Providing security services across the estate
- Working with the maintenance team to resolve reactive maintenance issues
- Check-in and check-out of late arrivals and early departures
- Locking and securing estate outbuildings and offices
- Reacting to and resetting building alarms where required
Essential Skills/experience You’ll Need
- Full UK driving licence
- Experience working under pressure and in a lone working environment
- First aid
- Duty managing and building security - PC & IT Skills
Desirable Skills/experience You May Have
- Knowledge and/or experience of working within a hotel environment
- Basic maintenance skills
- Willing to learn and gain new skills through training
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Night Porter in Cookham employer: John Lewis Partnership
As a Warehouse Partner at our distribution centre, you'll be part of the UK's largest employee-owned business, where every Partner is valued and empowered to contribute to our mission of building a happier world. With a strong focus on work-life balance, flexible working hours, and a supportive team culture, we provide ample opportunities for personal and professional growth while ensuring that you feel respected and included in our diverse environment. Join us to make a meaningful impact in a role that not only supports our customers but also fosters a sense of belonging and ownership among all Partners.
