John Lewis Partnership is seeking a Senior UX Researcher to shape loyalty propositions and customer engagement across Waitrose and John Lewis. You will own research from discovery through testing and continuous improvement, remaining hands-on while guiding teams to evidence-based decisions.
The role focuses on loyalty, customer journeys, and experiences across digital and physical touchpoints, with a hybrid working pattern and expectations of 2-3 days in the office in London.
#J-18808-Ljbffr
Senior UX Researcher: Loyalty & Engagement Leader in City of Westminster employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
