At a Glance
- Tasks: Provide accurate estimates for window products and deliver exceptional customer service.
- Company: Join the renowned John Lewis team, known for quality and customer satisfaction.
- Benefits: Competitive salary, mobile working, and opportunities for training and development.
- Other info: Flexible hours with travel to customer homes and occasional office visits.
- Why this job: Engage with customers and make their homes beautiful while enjoying a dynamic work environment.
- Qualifications: Full driving licence, strong customer service skills, and IT literacy required.
The predicted salary is between 30500 - 43300 € per year.
About the role
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes, focusing on engaging, inspiring, and delighting our customers to deliver a market‑leading customer experience.
Salary: £30,500 – £43,300
Contract type: Permanent
Working pattern: 37.5 hours per week, Monday to Saturday on a rota basis
Location: Mobile position; travel required visiting customers’ homes. Occasional office visits for meetings and training.
Key responsibilities:
- Using your sales and customer service skills and product knowledge, you will carry out quotes on window dressing products (curtains & blinds), convert quotes into sales, and promote accurate fitting estimates.
- Deliver full on‑site surveys of customers’ properties, produce accurate, error‑free work, and demonstrate excellent communication skills to secure customer acceptance.
- Manage time efficiently and drive between branch, customer homes, and service building. A business‑use vehicle is provided; you may be required to travel to the branch outside working hours.
- Occasionally visit a John Lewis branch to update product knowledge and attend meetings/training.
Essential skills & experience:
- Full, clean driving licence
- Excellent customer service and selling skills
- IT literacy
- Communication skills
- Confidence working independently
Desirable skills & experience:
- Proven sales experience
- Understanding of window dressings
- Experience working with home products
Pre‑employment screening: 3‑year references, basic disclosure, DVLA check.
ESTIMATOR, FURNISHING FABRICS, LONDON in City of Westminster employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. Our commitment to delivering a market-leading customer experience is matched by our dedication to employee development, with opportunities for training and advancement in a supportive culture. With a competitive salary and the flexibility of a mobile role, you will enjoy the unique advantage of engaging directly with customers in their homes while being part of a renowned brand known for its values and quality.
StudySmarter Expert Advice🤫
We think this is how you could land ESTIMATOR, FURNISHING FABRICS, LONDON in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research John Lewis and their window products so you can chat confidently about how you can enhance their customer experience. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Think about how you’d explain your sales approach and customer service skills in a way that aligns with their values. Role-playing with a friend can help you nail down your delivery and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips and maybe even a referral. A friendly chat can give you valuable insights into the role and the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world.
We think you need these skills to ace ESTIMATOR, FURNISHING FABRICS, LONDON in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged and delighted customers in the past, as this role is all about providing a top-notch experience!
Be Accurate and Detail-Oriented:Since you'll be providing estimates and conducting surveys, it's crucial to demonstrate your attention to detail. Include examples of how you've produced error-free work in previous roles to show us you can handle the responsibility.
Communicate Clearly:Your communication skills are key in this role, so make sure your application is clear and concise. Use straightforward language and structure your thoughts well to reflect your ability to communicate effectively with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the window dressing products you'll be estimating. Familiarise yourself with different types of curtains and blinds, their features, and benefits. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about engaging and delighting customers, prepare examples from your past experiences where you’ve provided exceptional customer service. Think of specific situations where you turned a potential issue into a positive experience for the customer.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Demonstrate Your Time Management Abilities
Given that this position involves travelling and managing time efficiently, be ready to discuss how you prioritise tasks and manage your schedule. Share examples of how you’ve successfully balanced multiple responsibilities in previous roles.
