At a Glance
- Tasks: Deliver outstanding customer service and maintain high store standards.
- Company: Join the iconic John Lewis team in a vibrant retail environment.
- Benefits: Enjoy a 25% discount, flexible hours, and generous holiday provisions.
- Other info: Join inclusive networks supporting diversity and community engagement.
- Why this job: Be part of a team that values customer experience and personal growth.
- Qualifications: Customer-facing experience is a plus, but not essential.
The predicted salary is between 22000 - 26000 € per year.
As a Customer Assistant in one of our John Lewis shops, you will help to deliver outstanding customer service and highlight the first‑class in‑store experience that sets us apart from competitors. You will work fast‑paced ways, handling day‑to‑day shop duties while ensuring displays, stock and cleanliness meet our high standards. An additional Night Premium of £3.75 per hour applies to any time worked between 22:00 and 06:00.
Key Responsibilities
- Deliver engaging and inspirational customer service at every stage of the customer journey.
- Use product knowledge and sales training to drive sales and increase profits for the partnership.
- Put the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they want and to resolve any queries.
- Work flexibly across the shop to support the wider team, including till support, stock replenishment, price ticketing and general shop‑keeping tasks.
- Identify areas of improvement and implement solutions.
- Help protect our profits by supporting accurate stock counts.
Desirable Skills & Experience
- Experience in a customer‑facing role (not essential).
- Merchandising and product display experience.
Inclusive Networks
- BAME Network – supports Black, Asian, and Minority Ethnic partners and promotes diversity.
- Faith & Belief (FAB) – educates, celebrates and increases awareness of all faiths and beliefs.
- Gender Equality – promotes equality and empowers partners.
- Linkages – inter‑generational network building awareness of opportunities for an inter‑generational workforce.
- Pride – supports the LGBTQ+ community and allies.
- Working Parents – supports and inspires working parents throughout their parenting journey.
- Carers Network – raises awareness and supports partners who are carers.
- Ability – champions disability inclusion and offers peer communities for those with diverse needs.
Benefits
- Partner discount – 25 % off at John Lewis and 20 % at Waitrose (subject to exclusions and eligibility after 90 days).
- Clubs & Societies – a wide range of activities and interests for partners to join.
- Holiday & Leave – generous provision that increases with role, hours and time at company.
- Pension & Life Assurance – comprehensive pension scheme and life assurance.
- Holiday provision, training allowance and other workplace benefits.
Location: Canary Wharf (John Lewis), 16‑19 Canada Place, London, E14 5EW.
Customer Assisstant in City of Westminster employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Customer Assistant in our Canary Wharf location, you'll enjoy generous benefits such as a 25% partner discount, flexible working opportunities, and a supportive environment that fosters personal and professional growth. Join us to be part of a team that values your contributions and empowers you to deliver outstanding customer service while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assisstant in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis. Understand their values and what makes them stand out in customer service. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver outstanding service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and professional. It’s all about making a great first impression, and we want you to shine!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the team at John Lewis. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assisstant in City of Westminster
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer-facing roles. We want to see how you've engaged with customers and resolved their queries, so share specific examples that showcase your skills!
Be Authentic:Let your personality shine through in your application! We value authenticity, so don’t be afraid to show us who you are and what makes you passionate about delivering outstanding customer service.
Tailor Your Application:Take the time to tailor your application to the role. Mention how your skills align with the responsibilities listed in the job description, especially around teamwork and flexibility in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these examples, as they show you understand what it means to put the customer at the heart of everything.
✨Familiarise Yourself with the Brand
Do some homework on John Lewis and its values. Understand what sets them apart from competitors and how they deliver that first-class in-store experience. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Flexibility
As a Customer Assistant, you'll need to work across various tasks. Prepare to discuss your ability to adapt to different roles, whether it's till support or stock replenishment. Share specific examples of when you've successfully juggled multiple responsibilities in a fast-paced environment.
✨Highlight Teamwork and Problem-Solving Skills
John Lewis values collaboration, so be ready to talk about how you've worked effectively in a team. Also, think of instances where you've identified areas for improvement and implemented solutions. This shows you're proactive and can contribute positively to the team dynamic.
