At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the renowned John Lewis team known for its customer experience.
- Benefits: Flexible working hours, training provided, and a supportive work environment.
- Other info: Opportunities for career growth and a good work-life balance.
- Why this job: Be part of a brand that values customer loyalty and teamwork.
- Qualifications: Basic IT skills and strong communication abilities are essential.
The predicted salary is between 20000 - 25000 € per year.
About the role
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant in Chichester employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and employee well-being. Our commitment to flexible working arrangements and comprehensive training ensures that every Customer Assistant has the opportunity to grow and thrive within the company, all while contributing to a brand renowned for its quality and customer loyalty. Join us in creating memorable shopping experiences in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Chichester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis. Understand their values and what makes them stand out in customer service. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Role-playing with a friend can help you feel more confident and prepared to showcase your skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of being noticed and can keep track of your application status easily.
We think you need these skills to ace Customer Assistant in Chichester
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for genuine people who can connect with our customers, so show us who you are and what makes you unique.
Tailor Your Application:Make sure to tailor your application to the role of Customer Assistant. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Apply Early:We sometimes close vacancies early if we get a lot of applications, so don’t wait! Apply through our website as soon as you can to ensure your application is considered. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can engage with customers and make their experience memorable. Be ready to share examples of how you've gone above and beyond in previous roles, even if they were informal.
✨Show Off Your Product Knowledge
Familiarise yourself with the products that John Lewis offers. If you have any specific knowledge about their merchandise or services, be sure to highlight that during your interview. This shows you're proactive and genuinely interested in the role.
✨Demonstrate Team Spirit
Since the role involves working flexibly across the shop, think of examples where you've successfully collaborated with a team. Highlight your adaptability and willingness to support others, as this is key to maintaining shop standards.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about contributing to the company.
