At a Glance
- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join John Lewis, a brand known for exceptional service and quality.
- Benefits: Enjoy flexible working hours and a supportive work environment.
- Other info: Opportunities for career growth in a dynamic retail environment.
- Why this job: Make a difference by helping customers with their tech issues and enhancing their experience.
- Qualifications: Strong communication skills and technical support experience are essential.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You'll use your expertise to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
Key Responsibilities
- Offering exceptional customer service to our customers by showing empathy with their product related issue.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential skills / experience you'll need
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable skills / experience you may have
- Experience in a customer facing retail environment.
- Ability to troubleshoot product related issues.
Benefits
We support flexible working, including flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Important points to note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
Technical Support Partner in Cambridge employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee growth. As a Technical Support Partner, you'll not only engage with customers to resolve their technical queries but also benefit from our commitment to professional development and a collaborative team environment, all within a renowned retail setting that prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Partner in Cambridge
✨Tip Number 1
Get to know the company! Research John Lewis and their products so you can speak confidently about how your skills align with their values and customer service approach. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues related to electrical products and prepare some examples of how you've resolved similar problems in the past. This will help you shine during the interview when they ask about your technical support experience.
✨Tip Number 3
Show off your communication skills! During the interview, demonstrate how you would keep customers informed about their product repairs. Use clear, empathetic language to show that you understand the importance of keeping customers in the loop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate online processes, which is a great skill for a Technical Support Partner.
We think you need these skills to ace Technical Support Partner in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:When writing your application, make sure to highlight your communication skills. We want to see how you can engage with customers and suppliers, so share examples of how you've done this in the past!
Demonstrate Your Technical Know-How:Since this role is all about technical support, don’t hold back on showcasing your product knowledge. Tell us about your experience troubleshooting issues and how you’ve resolved them for customers before.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone that reflects our customer service ethos, showing empathy and understanding towards customer issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products Inside Out
Make sure you have a solid understanding of the electrical products sold at John Lewis. Familiarise yourself with common issues and troubleshooting steps. This will not only boost your confidence but also show the interviewers that you're genuinely interested in the role.
✨Practice Empathy in Customer Interactions
Since you'll be dealing with customers facing technical issues, practice how to communicate with empathy. Role-play scenarios where you listen to a customer's problem and respond thoughtfully. This will help you demonstrate your customer service skills during the interview.
✨Brush Up on Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with both customers and suppliers in the past. Think of examples where your communication made a difference in resolving an issue.
✨Be Ready for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Prepare by reviewing common troubleshooting techniques and be ready to explain your thought process. This will showcase your technical support experience and problem-solving abilities.
