At a Glance
- Tasks: Serve delicious food, build customer relationships, and maintain high hygiene standards.
- Company: Join the largest employee-owned business in the UK with a focus on kindness and respect.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Other info: Embrace diversity and thrive in a dynamic workplace with excellent career prospects.
- Why this job: Be part of a passionate team that makes a real difference in customers' lives.
- Qualifications: Great communication skills and a love for food; customer service experience is a plus.
As a Partner on our service counters, you'll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You'll actively be bringing our ethos - passionate Partners serving food lovers - to life. You'll use your enthusiasm and friendliness to build lasting relationships with your customers. You'll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise on sales and profit.
Key Responsibilities
- Take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Stay on top of stock levels, ensuring the products our customers love are there when needed.
- Take great care while working with open food and ensure all due diligence and health & safety protocols are followed.
- Help to reduce food wastage.
- Maintain your knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare).
- Support the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Cafe & Service Counters, Supermarket Assistant (Jersey) employer: John Lewis Partnership
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in Jersey, our supermarket offers a vibrant work environment that champions ethical sourcing and customer relationships, providing ample opportunities for personal growth and development. With a commitment to work-life balance and flexible working arrangements, we ensure that our Partners thrive both professionally and personally, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe & Service Counters, Supermarket Assistant (Jersey)
✨Tip Number 1
Get to know the company! Before your interview, dive into Waitrose's values and ethos. Show us that you’re not just another candidate but someone who genuinely cares about ethical sourcing and customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of examples where you've gone above and beyond for someone. We want to see your enthusiasm shine through!
✨Tip Number 3
Be ready to chat about food trends! Brush up on what's hot in the food world right now. We love candidates who can recommend recipes or discuss new products with confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team. Don’t wait too long; we might close the vacancy early if we get loads of applications!
We think you need these skills to ace Cafe & Service Counters, Supermarket Assistant (Jersey)
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any experiences or knowledge you have about ethically sourced ingredients and food trends. This will show us that you’re not just looking for a job, but you genuinely care about what we do at Waitrose.
Highlight Your Customer Service Skills:We want to know how you connect with customers! Share examples of how you've built relationships in previous roles. Whether it’s a friendly chat or helping someone find the perfect product, your ability to engage with customers is key to making a lasting impression.
Be Detail-Oriented:Since you'll be responsible for maintaining high standards at the food counter, make sure to mention your attention to detail. Talk about how you ensure cleanliness and presentation in your previous roles. This will reassure us that you can uphold our values and keep our customers happy.
Apply Early Through Our Website:Don’t wait around! We sometimes close vacancies early if we get a lot of applications. So, head over to our website and submit your application as soon as you can. We can’t wait to see what you bring to the table!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products
Before the interview, brush up on your knowledge of food trends and Waitrose's food values. Being able to discuss ethically sourced products and suggest recipes will show your passion for food and impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves building relationships with customers, practice how you can effectively communicate your enthusiasm and friendliness. Think of examples from past experiences where you’ve successfully engaged with customers or worked as part of a team.
✨Demonstrate Your Attention to Detail
Highlight your understanding of hygiene standards and health & safety protocols. Be prepared to discuss how you would maintain high presentation standards at your food counter and manage stock levels efficiently.
✨Embrace the Partnership Ethos
Familiarise yourself with the concept of being a Partner at Waitrose. Reflect on how you can contribute to a positive work environment and support your colleagues, as well as how you can embody the values of kindness and respect during your interview.
