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For Companies At a Glance
- Tasks: Join our service counters to showcase your food passion and connect with customers.
- Company: Be part of the UK's largest employee-owned business, John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, job sharing, and a supportive work environment.
- Other info: Some roles may require pre-employment vetting; apply early as vacancies may close quickly.
- Why this job: Build relationships, promote ethical food sourcing, and make a positive impact on customer experiences.
- Qualifications: Strong communication skills; customer-facing experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
About the role
As a Partner on our service counters, you\’ll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of its ethical sourcing and recommending recipes to customers. You\’ll actively bring our ethos – passionate Partners serving food lovers – to life.
Using your enthusiasm and friendliness, you\’ll build lasting relationships with customers, making a positive impression of the Waitrose brand and encouraging repeat visits through trust and loyalty. Additionally, you\’ll help maximize sales and profit.
Key Responsibilities
- Take responsibility for your food counter, ensuring high presentation and hygiene standards.
- Manage stock levels to ensure popular products are available.
- Handle open food carefully, following all health & safety protocols, and help reduce food wastage.
- Maintain knowledge of new products and understand Waitrose\’s food values, such as animal welfare.
- Support the wider shop team with general shopkeeping tasks.
Essential skills/experience
- Effective communication skills to work well with team members and customers.
Desirable skills/experience
- Experience in a customer-facing role.
- Experience in catering or hospitality.
- Knowledge of food and drink trends and a strong interest in them.
- Flexible approach to support the entire branch.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, contributing to our success and working together with kindness and respect. We embrace differences, foster an environment where everyone can thrive, and grow both individually and collectively.
We focus on retail excellence, innovation, and diversification, maintaining our commitment to price, quality, and service.
Important points
Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt completion of any vetting documents. DBS checks are conducted by registered bodies, and some roles may also require financial probity checks.
Apply early, as vacancies may close if we receive many applications.
We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.
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Café & Service Counters, Supermarket Assistant, Jersey employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café & Service Counters, Supermarket Assistant, Jersey
✨Tip Number 1
Familiarise yourself with Waitrose's food values and ethical sourcing practices. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the brand during your interactions.
✨Tip Number 2
Showcase your enthusiasm for food trends by discussing recent popular products or recipes when engaging with customers. This can help you build rapport and position yourself as a knowledgeable partner who adds value to their shopping experience.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences, especially in catering or hospitality. Highlight specific examples where you successfully built relationships with customers, as this aligns with the role's focus on creating trust and loyalty.
✨Tip Number 4
Be ready to demonstrate your flexibility and teamwork skills. The role requires supporting the wider shop team, so think of instances where you've collaborated effectively with others to achieve common goals.
We think you need these skills to ace Café & Service Counters, Supermarket Assistant, Jersey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Supermarket Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion for Food: Since the role involves a strong focus on food knowledge and ethical sourcing, make sure to include any relevant experiences or interests that demonstrate your passion for food and customer service in your CV and cover letter.
Highlight Customer Service Skills: Emphasise your effective communication skills and any previous customer-facing roles you have held. Provide specific examples of how you've built relationships with customers and contributed to a positive shopping experience.
Tailor Your Application: Customise your CV and cover letter to reflect the values of Waitrose, such as teamwork, respect, and commitment to quality. Mention any experience you have in catering or hospitality, as well as your flexibility to support the team.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and its ethical sourcing during the interview. Share any personal experiences or knowledge you have about food trends, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since this role involves building relationships with customers, be prepared to discuss your previous customer-facing experiences. Use specific examples to illustrate how you've successfully engaged with customers and created positive experiences.
✨Understand Waitrose's Values
Familiarise yourself with Waitrose's food values, including animal welfare and sustainability. Being able to discuss these topics will show that you align with the company's ethos and are committed to promoting their brand.
✨Prepare Questions About the Role
Think of insightful questions to ask the interviewer about the role and the team. This shows your interest in the position and helps you understand how you can contribute to the success of the service counters.