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- Tasks: Protect profits by investigating shrinkage trends and deterring theft on the shop floor.
- Company: Join a dynamic team focused on profit protection and customer safety.
- Benefits: Flexible working hours, comprehensive training, and a supportive work environment.
- Other info: Full-time role with varied shifts; apply early due to high demand.
- Why this job: Make a real difference in store safety while developing valuable skills.
- Qualifications: Strong communication skills and confidence in conflict resolution are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Due to its nature, you need to be 18-years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key Responsibilities- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-scale conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
- Varied hours of full time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends.
- Some roles are subject to pre‑employment vetting (including DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Loss Prevention Partner in Bristol employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being a Loss Prevention Partner.
✨Tip Number 2
Practice your conflict resolution skills! Since you'll be dealing with potential theft and tricky situations, it’s crucial to demonstrate your ability to handle conflicts calmly and professionally during the interview.
✨Tip Number 3
Be ready to discuss your attention to detail. Think of examples where you've spotted trends or issues in previous roles. This will show that you can effectively manage shrinkage and protect profits.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We want to see your application as soon as possible, especially since we might close vacancies early if we get a lot of interest.
We think you need these skills to ace Loss Prevention Partner in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent verbal and written communication skills are essential for the Loss Prevention Partner role, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience that highlights your ability to communicate effectively.
Highlight Your Attention to Detail: As someone who’ll be investigating trends and spotting signs of profit loss, it’s crucial to demonstrate your attention to detail. Include examples in your application where you’ve successfully identified issues or trends in previous roles, even if they’re not directly related to loss prevention.
Emphasise Your Conflict Resolution Skills: You’ll need to handle conflict situations professionally, so it’s a good idea to mention any past experiences where you’ve successfully resolved conflicts. This could be in a customer service role or any situation where you had to manage difficult interactions.
Apply Early Through Our Website: We sometimes close vacancies early due to high volumes of applications, so don’t wait around! Head over to our website and submit your application as soon as possible. We can’t wait to see what you bring to the team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Loss Prevention Partner. Familiarise yourself with concepts like shrinkage, conflict resolution, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to describe how you would handle a specific situation, so think of examples from your past experiences where you successfully communicated or resolved conflicts.
✨Demonstrate Attention to Detail
As a Loss Prevention Partner, spotting trends and signs of profit loss is crucial. During the interview, highlight any experiences where your attention to detail made a difference. You could mention instances where you identified issues before they escalated or contributed to improving processes.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your ability to handle conflict and deter theft. Think about how you would approach a situation where you need to de-escalate a conflict or deal with suspicious behaviour. Practising these scenarios can help you respond effectively during the interview.