At a Glance
- Tasks: Become a qualified Driver Technician, delivering and installing products with a focus on customer service.
- Company: Join the renowned John Lewis brand known for its exceptional service.
- Benefits: Comprehensive training programme, competitive pay, and opportunities for career advancement.
- Other info: Enjoy a dynamic role with hands-on experience in a supportive team environment.
- Why this job: Make a difference by bringing joy to customers' homes with your delivery skills.
- Qualifications: UK B-Category driving licence and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
About the role
As our Driver Technician Trainee 7.5t, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
- It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs.
- Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills / experience you'll need
- UK B-Category manual driving licence with no more than 6 points.
- Previous experience in a customer-facing role.
- Have great verbal communication skills both over the phone and in person.
- Good understanding of technology and an interest in installation.
Desirable skills / experience you may have
- Prior experience in installation and customer delivery services.
- Previous role model or team leader experience.
Driver Technician Trainee 7.5t in Bristol employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive environment where you can grow and thrive as a Driver Technician Trainee. Our comprehensive 3-month training programme equips you with the skills needed to deliver outstanding customer service while working with cutting-edge technology. With a strong emphasis on teamwork and respect for our customers' homes, you'll find a rewarding career path that values your contributions and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician Trainee 7.5t in Bristol
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their customer service ethos and how you can embody that as a Driver Technician Trainee.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, think of examples from your past experiences where you’ve provided excellent service or resolved issues. We want to see that you can handle those unexpected situations like a pro!
✨Tip Number 3
Show your enthusiasm for technology! Brush up on the latest products and installations. If you can chat confidently about tech during your interview, it’ll show you’re ready to dive into the role and learn more.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Driver Technician Trainee 7.5t in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers, as being an ambassador for the John Lewis brand is key!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Driver Technician Trainee role. We love seeing genuine interest!
Be Clear About Your Driving Experience:Since this role requires a UK B-Category manual driving licence, make sure to clearly state your driving experience and any relevant qualifications. We need to know you’re ready to hit the road safely!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our team at StudySmarter!
How to prepare for a job interview at John Lewis Partnership
✨Know the John Lewis Brand
Before your interview, take some time to research the John Lewis brand and its values. Understand what makes their customer service stand out and be ready to discuss how you can embody those values as a Driver Technician Trainee.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to great service.
✨Demonstrate Your Technical Interest
As you'll be installing various products, it's important to show your enthusiasm for technology and installation. Brush up on any relevant tech knowledge and be ready to discuss how you keep up with new products and technologies in your field.
✨Prepare for Physical Demands
This role involves heavy lifting, so be ready to talk about your physical fitness and any experience you have with manual handling. Highlight your ability to work as part of a team, especially when it comes to delivering large items safely and efficiently.
