At a Glance
- Tasks: Deliver exceptional customer experiences and support marketing events to drive sales.
- Company: Join the iconic Topshop brand within a supportive team environment.
- Benefits: Flexible working hours, training provided, and opportunities for career growth.
- Other info: Enjoy a work-life balance with flexible options tailored to your needs.
- Why this job: Be part of a dynamic team that values customer connection and creativity.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
About the role: As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities:
- Delivering excellent and market leading customer experiences.
- Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential skills/experience you'll need:
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have:
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Brand Sponsored Partner, Topshop employer: John Lewis Partnership
At Topshop, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Our vibrant work culture fosters collaboration and creativity, allowing you to thrive in a supportive environment while delivering outstanding customer experiences. With flexible working options and comprehensive training, we empower you to develop your skills and build a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Sponsored Partner, Topshop
✨Tip Number 1
Get to know the brand inside out! Research Topshop's latest trends, customer service ethos, and marketing strategies. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your customer service passion! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering exceptional service, which is what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. So, get your application in early to avoid missing out!
We think you need these skills to ace Brand Sponsored Partner, Topshop
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that you put the customer at the heart of everything!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any customer-facing roles you've had. Tell us about those experiences and how they’ve prepared you for this role. We’re keen to see how you can bring your unique background to our team!
Apply Early!:Don’t wait until the last minute to submit your application. We sometimes close vacancies early if we get a lot of applications, so make sure you apply through our website as soon as you can to secure your chance!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customers
Before the interview, think about how you can put customers at the heart of everything. Prepare examples of how you've identified customer needs in the past and how you’ve gone above and beyond to meet those expectations.
✨Showcase Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you successfully resolved customer queries or complaints, as this will demonstrate your ability to handle challenging situations.
✨Familiarise Yourself with the Brand
Do some research on Topshop and John Lewis. Understand their brand values and what makes them stand out in the market. This knowledge will help you align your answers with their ethos during the interview.
✨Be Ready to Discuss Improvements
Think about ways you could contribute to continuous improvements in the store. Prepare some ideas on how to enhance customer experiences or boost sales, as this shows initiative and a proactive mindset that they’re looking for.
