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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and resolve queries while promoting the brand.
- Company: Join John Lewis Partnership, a renowned retail brand known for quality and customer service.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer engagement and personal growth.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus but not required.
- Other info: Full-time role with varied hours, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Key Responsibilities
- Delivering excellent and market leading customer experiences.
- Putting the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations.
- Ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential skills/experience you'll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential.
- We'll train you in all you need to know so that you can perform at your best, every day.
As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Varied hours of full time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 09:50 - 20:10.
Brand Sponsored Partner, Paul Smith Menswear employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Sponsored Partner, Paul Smith Menswear
✨Tip Number 1
Familiarise yourself with the Paul Smith brand and its values. Understanding their unique style and customer base will help you connect better with potential customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Engage with the John Lewis community on social media. Follow their accounts, participate in discussions, and share your thoughts on their products. This shows your enthusiasm and can help you network with current employees.
✨Tip Number 3
Prepare to discuss how you would enhance customer experiences. Think of specific examples or ideas that could improve service or marketing efforts, as this aligns with the role's focus on customer engagement.
✨Tip Number 4
Be ready to showcase your communication skills. Practice articulating your thoughts clearly and confidently, as strong communication is essential for resolving customer queries and building relationships.
We think you need these skills to ace Brand Sponsored Partner, Paul Smith Menswear
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Brand Sponsored Partner position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the John Lewis brand. Mention specific examples from your past experiences that demonstrate your ability to deliver excellent customer experiences.
Highlight Relevant Skills: In your CV, emphasise your communication skills and any experience you have in customer-facing roles. Even if you lack direct experience, showcase transferable skills that would make you a great fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand Inside Out
Before your interview, make sure you research Paul Smith Menswear thoroughly. Understand their brand values, best sellers, and recent marketing campaigns. This knowledge will help you demonstrate your passion for the brand and how you can contribute to enhancing customer experiences.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering excellent customer experiences, be prepared to share examples from your past where you've successfully resolved customer queries or complaints. Highlight your ability to put customers first and how you’ve gone the extra mile to meet their needs.
✨Be Ready to Discuss Marketing Ideas
Think about innovative marketing strategies that could drive footfall and engage customers with the brand. Be ready to discuss any ideas you have for events or promotions that could enhance the shopping experience at John Lewis & Partners.
✨Demonstrate Team Spirit
This role involves working closely with colleagues and managers. Be prepared to talk about your experience in team settings, how you collaborate with others, and how you can contribute to a positive team environment while achieving sales goals.
