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For Companies At a Glance
- Tasks: Engage customers, enhance their experience, and drive sales in a stylish environment.
- Company: Join the UK's largest employee-owned business, known for quality and innovation.
- Benefits: Enjoy flexible working hours, job sharing, and a supportive work-life balance.
- Why this job: Be part of a vibrant team that values diversity and fosters personal growth.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus.
- Other info: Passion for high-end menswear fashion and current trends is essential.
The predicted salary is between 28800 - 43200 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Brand Sponsored Partner, you will be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and Team Manager to generate sales and enhance the customer experience. Your responsibilities include providing excellent service, maintaining shop standards through displays, stock availability, and cleanliness. Understanding customer needs will enable you to deliver the best service and foster loyalty to our brand.
Key Responsibilities
- Deliver excellent and market-leading customer experiences.
- Proactively acknowledge customers, identify their needs, and ensure these are met, resolving queries or complaints effectively.
- Engage customers with the John Lewis brand through personalized and social marketing.
- Monitor sales performance and best sellers to drive promotions and seasonal changes.
- Support marketing events to increase footfall and attract new customers.
- Suggest ideas for continuous improvement to maximize productivity.
Essential skills/experience you\’ll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience
- Experience in a customer-facing role is preferred but not essential; training will be provided.
Full-time hours are available with shifts starting as early as 08:55 and ending by 20:10, including alternate weekends. We seek candidates passionate about high-end menswear fashion, with awareness of current trends and enthusiasm for building outfits.
The partnership
We’re the largest employee-owned business in the UK, home to our cherished brands, John Lewis and Waitrose. As Partners, we share ownership, responsibility, and the rewards of our success. We foster an inclusive environment where everyone can thrive, grow, and contribute to a happier world.
We are committed to innovation, quality, and excellent service, continuously adapting to meet customer needs. Our culture emphasizes kindness, respect, and embracing diversity, making the Partnership a place where everyone belongs.
Important points to note:
- Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment.
- Vacancies may close early if high application volumes are received.
- We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.
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Brand Sponsored Partner – Paul Smith employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Sponsored Partner – Paul Smith
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for high-end menswear fashion. Be prepared to discuss current trends and how you would engage customers in building outfits, as this will demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Even if you lack direct experience, think of situations where you've resolved issues or enhanced customer experiences.
✨Tip Number 4
Be ready to discuss ideas for improving sales and customer engagement. Think about promotions or events that could attract new customers and enhance the shopping experience at John Lewis.
We think you need these skills to ace Brand Sponsored Partner – Paul Smith
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Brand Sponsored Partner position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for high-end menswear fashion and your understanding of current trends. Mention any relevant customer-facing experience, even if it's not extensive, to demonstrate your enthusiasm for the role.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide specific examples in your CV or cover letter that illustrate your ability to engage with customers effectively and resolve queries or complaints.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for high-end menswear fashion during the interview. Share your knowledge of current trends and how you can help customers build outfits that reflect their style.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you proactively acknowledged customer needs and resolved any issues effectively.
✨Familiarise Yourself with the Brand
Research John Lewis and its values before the interview. Understanding the brand's ethos will help you align your answers with their commitment to quality, innovation, and excellent service.
✨Be Ready to Discuss Sales Performance
Think about how you would monitor sales performance and suggest promotions or seasonal changes. Be prepared to share ideas on how to drive footfall and attract new customers through marketing events.
