John Lewis Partnership is seeking a Customer Experience Design Manager (Experience Design Manager) to shape Waitrose’s end-to-end customer journey. You will lead strategic CX initiatives, collaborating with cross-functional teams to deliver omnichannel improvements and a compelling food-loving experience.
The role requires guiding the 3-year CX plan, prioritising experiences, and driving business outcomes. Hybrid working is offered; in-office 3 days a week at Bracknell head office; application
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Senior Experience Design Manager — End-to-End CX in Bracknell employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
