At a Glance
- Tasks: Lead a team to ensure top-notch service for our export business partners.
- Company: Join Waitrose, a fast-growing company with a focus on collaboration and excellence.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Great career progression opportunities in a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in FMCG supply chains and strong people management skills required.
The predicted salary is between 65000 - 70000 € per year.
About the role: As a leader within the Commercial Sales Operations Team, you will manage a team of Account Co-ordinators that is responsible for demand fulfillment to our export business partners, including the middle & far east and the Americas. Working closely with customers, our B2B sales team and internal supply chain contacts, you will strive to deliver excellent service level standards and an ongoing programme of continuous improvement and cost management. In a fast growing part of the Waitrose business, you will need to develop the capabilities of your team to further their own development and enhance the value added to our business relationships.
Expected salary: Salary up to £70,000 depending on experience.
Contract type: This position is a permanent contract.
Working pattern/flexible working: The Partnership has a hybrid working approach. You’ll be expected to collaborate in person two to three days a week, either in the office/distribution centres or with customers. This role works standard office hours.
Location: Bracknell
Interviews: These will be held in person at our Bracknell Head Office from 10th June onwards.
Key responsibilities:
- Leadership & People Management: Recruit, mentor, and lead the Export Operational Team, driving engagement and professional development to ensure high standards of performance.
- Operational Excellence: Provide our business partners with outstanding service levels in terms of both order fulfillment and relationship management.
- Financial Management: Manage all financial invoicing for B2B transactions, including the accurate processing of credit and finance settlements.
- Continuous Improvement: Constantly striving to identify and implement improvements to ways of working that will deliver performance benefits and efficiency gains.
- Collaboration with internal stakeholders to ensure the B2B function is well understood and supported in the wider business.
Essential skills/experience you’ll need:
- Experience/knowledge of FMCG supply chains.
- Experienced people manager.
- Analytical skills, data focused.
- Google Suite (or equivalent).
- Track record of measuring performance and delivering continuous improvement initiatives.
Desirable skills/experience you may have:
- Export experience.
- Language skills.
- Project management and negotiation skills.
- Previous experience in wholesale.
- Knowledge of Business Objects.
Customer Operations Manager in Bracknell employer: John Lewis Partnership
Waitrose is an exceptional employer, offering a dynamic work environment in Bracknell where you can thrive as a Customer Operations Manager. With a strong focus on employee development, a hybrid working model, and a commitment to operational excellence, we empower our team to deliver outstanding service while fostering a culture of continuous improvement. Join us to be part of a fast-growing business that values collaboration and innovation, ensuring meaningful career growth and a rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to operational excellence and continuous improvement, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice your leadership stories! Be ready to discuss how you've mentored teams and driven engagement in previous roles. Highlight specific examples that demonstrate your ability to manage people and improve performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Operations Manager position!
We think you need these skills to ace Customer Operations Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operational excellence, as these are key for the Customer Operations Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven continuous improvement and managed teams effectively in the past.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, don’t forget to mention any relevant data-focused projects or experiences. We want to see how you measure performance and implement improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you understand the FMCG supply chain inside out. Brush up on your knowledge about export processes and how they relate to customer operations. This will show that you're not just interested in the role, but that you’re genuinely invested in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you mentored someone or improved team performance. This is your chance to demonstrate your people management skills and how you can drive engagement within the team.
✨Be Data-Driven
Since the role requires analytical skills, come prepared with examples of how you've used data to measure performance or implement improvements. Whether it’s through Google Suite or other tools, showing your ability to leverage data will set you apart.
✨Emphasise Collaboration
This position involves working closely with various stakeholders. Be ready to discuss how you've collaborated with different teams in the past. Highlight any successful projects where teamwork led to better outcomes, as this will resonate well with their focus on operational excellence.
