At a Glance
- Tasks: Deliver and install large items while providing top-notch customer service.
- Company: Join the renowned John Lewis brand with a focus on quality and care.
- Benefits: Enjoy flexible working, partner discounts, and generous holiday provisions.
- Other info: Great opportunities for career growth and learning new skills.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: Must have a manual C1 driving licence and installation experience.
The predicted salary is between 30000 - 40000 £ per year.
Your day will begin at the delivery hub where you are based before heading out on a route. Please note this role involves heavy lifting and you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses. Previous experience of installation is required for this role. We’ll assist in topping up your knowledge with our very own installer accreditation.
Responsibilities
- Be an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues, giving them the knowledge they need to perform at their best and represent our brand.
- Help load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Install products efficiently and quickly for customers and demonstrate how they work once installed.
- Keep up to date with new products and technologies to help you perform your role at your best.
- Maintain a safe working environment.
- Share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.
Qualifications
- Manual C1 UK driving licence (maximum of 6 points).
- DCPC or Driver Qualification Card by the first day and a Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
- Previous experience of installation.
Desirable Skills / Experience
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV wall mounts.
- Ability to evidence the skills, knowledge and ability to complete replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Remuneration & Working Hours
In addition to your contractual pay, any time worked between 18:00 – 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 – 06:00 will attract a Night Premium at a rate of £4.25 per hour. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. To qualify for this role, you must be 18 years or older.
Location
Crossways (Customer Delivery Hub) Unit 60 Charles Park Kent, DA2 6QA
Benefits
- We support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
- Leisure Learning – claim up to £200 towards certain tutored courses (applies to courses you pay for in advance).
- Partner Discount – 25% off at John Lewis and 20% at Waitrose (some exclusions apply; discount available after a 90-day Earning Membership period).
- Clubs & Societies – a wide range of clubs and societies bringing Partners with shared interests together.
- Holiday & Leave – generous holiday provision; the amount depends on your role and working hours, and increases over time.
- Pension & Life Assurance – comprehensive pension scheme and life assurance.
7.5T Driver & In-Home Installations Specialist employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and personal growth. As a 7.5T Driver & In-Home Installations Specialist based in Crossways, you'll enjoy competitive pay, generous holiday provisions, and exclusive partner discounts, all while working in a collaborative environment that encourages skill development and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land 7.5T Driver & In-Home Installations Specialist
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values and customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your installation skills and customer service techniques. You might even want to role-play common scenarios with a friend to build your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace 7.5T Driver & In-Home Installations Specialist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in installation and customer service. We want to see how you've handled similar roles before, so don’t hold back on the details!
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your installation knowledge and any relevant technologies. Since this role involves heavy lifting and installations, being able to discuss your previous experience confidently will show that you're the right fit for the job.
✨Customer Service is Key
As an ambassador for the John Lewis brand, demonstrating your commitment to excellent customer service is crucial. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations.
✨Show Off Your Team Spirit
This role involves coaching and developing other delivery drivers, so be ready to talk about your teamwork skills. Share experiences where you've helped colleagues improve or worked together to solve problems.
✨Safety First
Since maintaining a safe working environment is part of the job, be prepared to discuss safety protocols you've followed in previous roles. Showing that you prioritise safety will demonstrate your professionalism and reliability.
