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- Tasks: Deliver quality Waitrose produce and support shop tasks like stock replenishment.
- Company: Join the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a friendly team, making a real impact in customers' lives.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great customer service skills.
- Other info: Temporary role with a rotation of 22.25 hours per week; apply early as spots fill fast.
ABOUT THE ROLE
As one of our Customer Delivery Drivers, you\’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers\’ doors.
When you\’re not out on the road, you\’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
You\’ll typically start your day in store and you\’ll be responsible for:
– Checking your delivery routes for the day.
– Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered direct to customers.
– Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
– Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
– Helping customers with their shopping and building a rapport with them based on trust and service.
– Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you\’ll need
– Full valid B-Category UK manual driving licence with no more than 6-points.
– Great customer service skills.
– Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
Desirable skills/experience you may have
– Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we\’ll give you all of the training your need to perform at your best, everyday.
To learn more about this role, please copy and paste this link into a new browser window: Date:
August 2, 2025
Pay:
£12.40 Hourly
Contract Type:
Temporary
Hours of Work:
2 week rotation working 22.25 hours per week. Week 1: Monday, Tuesday and Friday; Week 2: Sunday, Monday and Tuesday between the hours of 05:00 and 22:00. This role is for a relief driver and to work in branch when required.
Job Level:
Partnership Level 10
Where You\’ll Be Working:
Ponteland (Waitrose & Partners), 27 Main Street, Ponteland, Northumberland, NE20 9NH
ABOUT THE PARTNERSHIP
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Supermarket Assistant, Customer Delivery Driver employer: John Lewis Partnership Plc
Contact Detail:
John Lewis Partnership Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Customer Delivery Driver
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to quality and customer service will help you demonstrate your alignment with their mission during any discussions or interviews.
✨Tip Number 2
Brush up on your driving skills and ensure your driving licence is in order. Since a valid B-Category UK manual driving licence is essential, being confident behind the wheel will give you an edge when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from past experiences where you provided excellent service, as this will be crucial in demonstrating your ability to build rapport with customers.
✨Tip Number 4
Be ready to discuss your physical fitness and ability to handle the demands of the job. Highlight any relevant experience that shows you can manage the physical aspects, such as lifting and moving items, which are key to this role.
We think you need these skills to ace Supermarket Assistant, Customer Delivery Driver
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Delivery Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous driving roles or customer service experience you have. Mention specific examples that demonstrate your ability to provide excellent service and handle the physical demands of the job.
Showcase Your Skills: Make sure to mention your valid UK driving licence and any relevant qualifications. If you have experience with chilled vehicles, be sure to include that as well. This will help you stand out as a strong candidate.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the Waitrose brand. Discuss why you want to work for them and how you can contribute to their mission of providing quality service to customers.
How to prepare for a job interview at John Lewis Partnership Plc
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Delivery Driver. Familiarise yourself with tasks like checking delivery routes, loading the van, and ensuring vehicle safety checks are completed. This will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
As a delivery driver, you'll be the face of the brand. Prepare examples of how you've provided excellent customer service in the past. Think about times when you built rapport with customers or handled difficult situations with grace.
✨Demonstrate Physical Readiness
This role requires physical stamina, so be ready to discuss your ability to handle the physical demands, such as lifting crates and walking up staircases. You might want to mention any relevant experience that showcases your fitness for the job.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. This could include inquiries about team dynamics, training opportunities, or how the company supports work-life balance. It shows your interest in the role and helps you gauge if it's the right fit for you.