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- Tasks: Assist customers, manage stock, and support online orders in a vibrant supermarket environment.
- Company: Join Waitrose, the UK's largest employee-owned business, dedicated to quality and customer service.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Strong communication skills; customer service experience is a plus.
- Other info: Work 27.5 hours weekly, with shifts from 18:00-00:00, in a friendly and inclusive atmosphere.
ABOUT THE ROLE
As a Supermarket Assistant, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers!
Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
Key Responsibilities
Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:
– Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
– Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
– Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
– Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
– Maintain a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you\’ll need
– Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable skills/experience you may have
– Experience of working in a customer facing role is welcomed.
– Up to date knowledge and strong interest in food and drink trends.
– Flexible approach to ensure the support of the whole branch.
To learn more about this role, please copy and paste this link into a new browser window: Date:
August 24, 2025
Pay:
£12.40 Hourly
Contract Type:
Permanent
Hours of Work:
27.5 hours a week between the hours of 18:00-00:00. Alternate Monday and Thursday, Every Tuesday, Wednesday, Friday and Saturday.
Job Level:
Partnership Level 10
Where You\’ll Be Working:
Otley (Waitrose & Partners), 60 Westgate, Otley, West Yorkshire, LS21 3AS
ABOUT THE PARTNERSHIP
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Supermarket Assistant employer: John Lewis Partnership Plc
Contact Detail:
John Lewis Partnership Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to quality and customer service will help you align your responses during any interviews or conversations with hiring managers.
✨Tip Number 2
Showcase your passion for food and drink trends. Being knowledgeable about current trends can set you apart from other candidates, so be prepared to discuss your interests and how they relate to the role.
✨Tip Number 3
Demonstrate your teamwork skills. Since the role involves working closely with others, think of examples from past experiences where you successfully collaborated with a team to achieve a common goal.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The job requires a willingness to support various tasks, so prepare to share instances where you've successfully adapted to changing circumstances in previous roles.
We think you need these skills to ace Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and essential skills required for the Supermarket Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and food. Mention any relevant experience in customer-facing roles and how you can contribute to creating a positive shopping experience for customers.
Highlight Relevant Skills: Make sure to emphasise your communication skills and any experience you have in stock management or working in a team. If you have knowledge of food and drink trends, include this as it is a desirable skill for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at John Lewis Partnership Plc
✨Show Your Passion for Food
As a Supermarket Assistant, your enthusiasm for food and drink trends is crucial. Be prepared to discuss your favourite products and any recent trends you've noticed. This will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Your Customer Service Skills
Since this role involves direct interaction with customers, share examples of your previous customer-facing experiences. Talk about how you went the extra mile to ensure customer satisfaction, as this aligns with the Partner-led service ethos of the company.
✨Emphasise Teamwork
The role requires working closely with a team, so be ready to discuss your ability to collaborate effectively. Share instances where you supported your colleagues or contributed to a team goal, showcasing your flexible approach to work.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios, such as handling stock replenishment or managing online orders. Think through how you would approach these tasks and be ready to explain your thought process during the interview.