At a Glance
- Tasks: Join our 3-month trainee programme to become a qualified Customer Delivery Technician.
- Company: John Lewis, known for exceptional customer service and quality products.
- Benefits: Gain a C1 driving licence, competitive pay, and hands-on experience.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Deliver joy by installing beloved products right into customers' homes.
- Qualifications: Must be 18+, hold a UK B-Category driving licence, and have customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
About the role
As our Driver Technician Trainee 7.5t, you will be supported through our 3‑month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2‑person delivery crew. Due to the nature of these roles, we require all applicants to be 18 or over by their start date.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall‑mount TVs, integrated appliances, and hard‑wired appliance installations) efficiently and quickly for our customers, demonstrating how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
- Note that the completion of the 90‑day programme will be based on the individual's input into the programme and may vary based on training needs.
- This role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- UK B‑Category manual driving licence with no more than 6 points.
- Previous experience in a customer‑facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology and an interest in installation.
Desirable skills/experience you may have
- Prior experience in installation and customer delivery services.
- Previous role model or team leader experience.
Driver Technician Trainee 7.5t in Weybridge employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive environment where you can grow and thrive as a Driver Technician Trainee. Our comprehensive 3-month training programme not only equips you with the skills needed for your role but also fosters a culture of teamwork and respect, ensuring that you feel valued while delivering our renowned customer service. With opportunities for career advancement and a commitment to employee well-being, working with us means being part of a community that truly cares about your success.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician Trainee 7.5t in Weybridge
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and delivery. This will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your skills! If you have any experience with installations or customer service, be sure to highlight those during your discussions. Real-life examples can really make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the John Lewis team as a Driver Technician Trainee.
We think you need these skills to ace Driver Technician Trainee 7.5t in Weybridge
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and technology shine through. We want to see that you're excited about the role and ready to represent the John Lewis brand with pride!
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer-facing roles or installation work. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure you communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Driver Technician Trainee position.
How to prepare for a job interview at John Lewis & Partners
✨Know the Role Inside Out
Make sure you understand what being a Driver Technician Trainee involves. Familiarise yourself with the key responsibilities, like customer service and product installation. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've excelled in customer-facing situations. Be ready to discuss how you handled challenges and ensured customer satisfaction.
✨Demonstrate Your Technical Know-How
Brush up on your understanding of technology and installations. You might be asked about your experience with large appliances or tech products, so having some knowledge here will definitely give you an edge.
✨Prepare for Practical Scenarios
Expect some situational questions that test your problem-solving skills. Think about how you would handle unexpected situations during deliveries, like dealing with difficult customers or navigating tight spaces. Showing that you can think on your feet will impress the interviewers.
