At a Glance
- Tasks: Provide exceptional customer support and resolve queries with a friendly attitude.
- Company: Join the trusted John Lewis brand in a dynamic team environment.
- Benefits: Gain valuable skills, flexible working hours, and a supportive team culture.
- Other info: Opportunity for career growth and training in financial compliance.
- Why this job: Empower customers while developing your career in a rewarding role.
- Qualifications: Excellent communication and customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner‑led service our competitors just can’t compete with.
Position: This is a 6‑Month Fixed‑Term position
Hours of work: Full‑time, 37.5 hours per week. Working 5 out of 7 days on a 4‑week rotating shift pattern, including alternate weekends
Location: Welwyn Garden City, Hertfordshire
Due to its nature and financial legislation, you need to be 18 years or older to work in this role.
Key Responsibilities
- Approach work with a friendly, welcoming and self‑motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point of resolution respectfully and compassionately.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries or complaints.
- Work with attention to detail when handling currency, following agreed procedures to prevent fraud and minimise business risk.
- Promote our services at in‑store events.
Essential skills/experience you'll need
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software programs.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience you may have
- Previous experience of working in a customer‑facing role is welcomed. However, we’ll provide all the training you need so that you can perform at your best, every day.
Why apply for this role?
As a Customer Support Partner, you will feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through your dedicated Partner‑led service. This role offers a fantastic level of autonomy, allowing you to self‑manage your time and workload while responding dynamically to customer needs. It is an exceptional opportunity to learn high‑value new skills, gain experience with currency handling and financial compliance, and become an expert in anti‑fraud procedures. Working within a supportive team, you will learn to tackle complex complaints and build a strong foundation for your career.
Important points to note:
- It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Support Partner in Welwyn Garden City employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that empowers our Customer Support Partners to excel in delivering outstanding service. Located in Welwyn Garden City, this role provides a unique opportunity for personal and professional growth, with comprehensive training in customer service and financial compliance, all while enjoying a flexible work-life balance. Join us to be part of a team that values your contributions and fosters a sense of community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Partner in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve resolved issues or helped someone out. Be ready to share these stories in your interview to demonstrate your experience and approach.
✨Tip Number 3
Be prepared to showcase your communication skills. During the interview, focus on being clear and concise. Remember, as a Customer Support Partner, you'll need to convey information effectively to customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at John Lewis.
We think you need these skills to ace Customer Support Partner in Welwyn Garden City
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your friendly and welcoming attitude!
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to handling currency. In your application, mention any experiences where you’ve had to be meticulous and follow procedures closely. It’ll show us you’re the right fit!
Communicate Clearly:Your written communication skills matter a lot! Make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. This will give us a taste of how you communicate with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at John Lewis & Partners
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Customer Support Partner. Familiarise yourself with John Lewis's values and how they prioritise customer service. This will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your friendly attitude and ability to handle difficult situations with compassion.
✨Demonstrate Attention to Detail
Given the importance of handling currency and compliance in this role, be ready to discuss how you pay attention to detail in your work. You might want to share specific instances where your meticulousness helped prevent errors or improve processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the training process for new Partners or how the team collaborates to tackle complex customer issues.
