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- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join the UK's largest employee-owned business, John Lewis.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Strong communication skills and technical support experience required.
- Other info: Be part of a diverse team that values kindness and respect.
The predicted salary is between 30000 - 42000 £ per year.
About the role
As a Technical Support Partner, you\’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we\’re known for. You\’ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.Key Responsibilities It is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include: – Offering exceptional customer service to our customers by showing empathy with their product related issue. – Keeping the customer up to date with product repairs. – Adhering to the business systems and processes to minimise loss and protect profitability. – Troubleshooting technical issues as a first point of resolution where possible. – Supporting the wider shop team with general shop-keeping tasks and customer service. Essential skills/experience you\’ll need – Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders. – High level of product knowledge and expertise. – Technical support experience. Desirable skills/experience you may have – Experience in a customer facing retail environment. – Ability to troubleshoot product related issues.
About The Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Technical Support Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Partner
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values and customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing technical issues, brush up on common problems related to electrical products. Being able to demonstrate your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to discuss how you've effectively communicated with customers or suppliers in the past. This is key for a Technical Support Partner role, so make sure to highlight your experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Technical Support Partner
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a retail environment. We want to see how you empathise with customers and resolve their issues effectively.
Demonstrate Your Technical Know-How: Since this role is all about troubleshooting technical issues, don’t forget to showcase your technical support experience. Share specific examples of how you've diagnosed and resolved product-related problems in the past.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well, so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Products Inside Out
As a Technical Support Partner, having a solid understanding of the electrical products you'll be supporting is crucial. Brush up on the key features, common issues, and troubleshooting steps for these products before your interview. This will not only show your expertise but also your commitment to providing exceptional customer service.
✨Practice Empathy in Customer Interactions
Since you'll be dealing with customers who may be frustrated with their product issues, it's important to demonstrate empathy during your interview. Prepare examples of how you've handled similar situations in the past, focusing on how you listened to the customer's concerns and worked to resolve their issues effectively.
✨Communicate Clearly and Confidently
Good communication skills are essential for this role, especially when liaising with suppliers and internal stakeholders. During your interview, practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios where you explain technical issues to non-technical customers.
✨Show Your Team Spirit
This role involves supporting the wider shop team, so it's important to convey your ability to work collaboratively. Think of examples where you've contributed to a team effort or helped colleagues in a busy environment. Highlighting your teamwork skills will resonate well with the Partnership's values.
